Client Delivery Executive

NTT America, Inc.; Amersfoort; On-site; EUR 90,000 - 150,000; Full time

Job summary

NTT DATA is seeking a Client Delivery Executive to lead managed-services client delivery within a strategic engagement in Eindhoven. This senior, client-facing role carries end-to-end accountability for contracts, client satisfaction, service performance, governance and P&L.

You will coordinate delivery managers and cross-functional teams, build trusted client relationships, address issues proactively, and drive improvements while protecting contract value.

Qualifications

• Substantial senior leadership experience in managed services or equivalent IT delivery.
• Proven track record managing senior client relationships and complex engagements against SLAs and contractual requirements.
• Experience leading multi-disciplinary service-delivery environments and coordinating cross-functional stakeholders.

Responsibilities

• Take end-to-end delivery accountability for assigned managed-services contracts, ensuring services meet scope, SLAs and contracts.
• Serve as senior delivery management contact; build trusted client relationships and represent priorities within NTT DATA.
• Provide oversight and orchestration of delivery teams to meet client expectations across services and locations.
• Monitor service performance, SLAs, quality measures and delivery KPIs; provide updates to clients and leadership.
• Lead governance, service reviews, steering committees and major escalations; resolve issues and coordinate corrective actions.
• Identify delivery risks early and implement mitigation plans to protect service quality.
• Own P&L for contracts, with accountability for revenue, costs, margins and resource planning.
• Lead financial planning, budgeting and forecasting; oversee billing and manage financial risks.
• Collaborate with suppliers to address incidents and performance concerns.
• Drive service improvement and client outcomes by reviewing performance and taking actions.
• Support proposals and account planning with delivery effort assessments.

Skills

Senior leadership

Client relationships

Delivery governance

P&L ownership

Financial management

Service delivery

Communication skills

Education

Undergraduate degree in IT/Business

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

NTT DATA is looking for a Client Delivery Executive to lead managed-services client delivery within a strategic client engagement. This is a senior, client-facing role with end-to-end accountability for assigned managed-services contracts, client satisfaction, service performance, governance, financial management, and P&L performance within the assigned scope.

You will be the senior delivery management contact for the client, working closely with client stakeholders and NTT DATA delivery teams to ensure services meet agreed commitments and support the client business. You will provide senior leadership across the delivery organization, address issues proactively, and drive continuous improvement while maintaining the commercial health of the contracts.

This role requires availability to work on-site in Eindhoven 3 days per week.

What you will do

• Take end-to-end delivery accountability for assigned managed-services contracts, ensuring services are delivered in line with agreed scope, service definitions, Service Level Agreements (SLAs) and contractual commitments.
• Serve as the senior delivery management contact and client liaison; build trusted relationships, maintain clear communication and represent client delivery priorities within NTT DATA.
• Provide senior oversight and orchestration of service delivery, coordinating delivery managers, specialists and cross-functional teams to meet client expectations across services and locations.
• Monitor service performance, SLAs, quality measures and delivery KPIs; provide clear, regular updates to client stakeholders and NTT DATA leadership.
• Lead client governance, service reviews, steering committees and major delivery escalations; resolve client concerns and contractual issues and coordinate timely corrective actions.
• Identify delivery risks early and put practical mitigation plans in place to minimize disruption and protect service quality.
• Own the P&L for assigned managed-services contracts, with accountability for revenue, costs, margin and profitability, including effective resource planning and alignment of people, technology and infrastructure to client demand.
• Lead financial planning, budgeting and forecasting with Finance and account leadership; review actual performance against budget, explain variances and drive corrective actions. Oversee accurate, timely billing, manage financial risks and ensure scope, changes are commercially assessed and reflected in contract financials.
• Work collaboratively with suppliers and partners to address incidents, service issues, and performance concerns.
• Drive service improvement, efficiency and client outcomes by reviewing performance, identifying opportunities and following through on agreed actions.
• Contribute to proposals and account planning by assessing delivery effort, feasibility, resourcing and the client value of proposed services.
• Provide leadership, coaching and direction to delivery managers and service professionals; support appropriate staffing, engagement and effective use of team capacity.

The delivery environment

You will work in a managed-services environment where dependable operations, clear contractual commitments and strong client relationships are essential. The role brings together client stakeholders, NTT DATA delivery teams and external suppliers across the delivery ecosystem, with a focus on service performance, governance, and continuous improvement.

What we are looking for

• Substantial senior leadership experience in managed services, support services or a comparable complex IT service-delivery environment.
• Proven experience managing senior client relationships and complex managed-services engagements, delivering services against SLAs, quality standards and contractual requirements.
• Experience leading multi-disciplinary service-delivery environments and coordinating cross-functional stakeholders across a matrix organization.
• Strong understanding of service management practices, delivery governance, performance reporting, and continuous improvement.
• Strong commercial and financial management experience, including direct P&L ownership, budgeting, forecasting, cost control and margin management for managed-services contracts.
• Excellent communication, leadership, negotiation, and problem-solving skills, with the ability to handle escalations constructively.
• A client-centric approach, sound judgement and the ability to balance client outcomes with contractual and business commitments.
• An undergraduate degree or equivalent in Information Technology, Business or a related field is preferred. Relevant ITIL and project-management certifications are an advantage.
• Availability to work on-site in Eindhoven three days per week.

What will make you successful

You will be successful when you build client confidence, keep delivery teams aligned and accountable, and consistently turn service commitments into measurable outcomes. You will anticipate issues, communicate openly, protect service quality and contract performance, and keep improving the value delivered to the client.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

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