Client Account Manager

Alloga (Nederland) B.V.; Veghel; On-site; EUR 90,000 - 120,000; Full time

Job summary

Alloga (Nederland) B.V. is seeking a commercial professional to manage a portfolio of O2C and 3PL clients within Cencora's Alloga team. You will oversee service levels, forecasts, and KPI reporting to drive revenue and growth.

You will align client objectives with the Head of Client Relations and sales leaders, develop commercial activities with existing clients, and pursue new opportunities while maintaining strong relationships.

Qualifications

• Experience managing O2C or 3PL client portfolios.
• Ability to develop and realise commercial sales activities with existing clients.
• Strong communication with clients and internal stakeholders.

Responsibilities

• Strategically understand future client requirements and align with Alloga strategy.
• Support and forecast KPI data, and report on service levels for each client.
• Create and maintain stock/forecast reports with clients and Alloga.
• Manage client stock and forecasts within agreed parameters.
• Develop and maintain a positive client relationship while pursuing Alloga strategy.
• Present Alloga services professionally through various communication channels.

Skills

Flexibility

Decision making

Results orientation

Overview

Communication

Commitment

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Managing a portfolio of existing O2C (order to cash) or 3PL clients, overseeing and reporting on agreed service levels, implementing improvements, ensuring compliance with contractual agreements, and identifying and securing further commercial opportunities. Aligning commercial objectives with the Head of Client Relations and the key account managers of Alloga. Developing and realising commercial sales and marketing activities with existing Alloga clients, in order to achieve the desired revenue and return and to realise further growth.

Responsibilities

Strategic Understanding future client requirements (e.g. stock levels, forecasting (revenue + volume), strategic) and how their plans align with Alloga's strategy.

Support periodic service levels and ensure the 1, 2 & 3-year forecast for each client.

Creating weekly & monthly stock and forecast reports and following up on these insights together with the client and Alloga, taking into account contractual (commitment) agreements.

Managing client stock and forecast if these fall outside agreed parameters.

Creating and managing an Alloga change control whenever there are contractual changes that are either advantageous or disadvantageous to Alloga.

Developing and maintaining a positive relationship with the client whilst simultaneously pursuing / taking into account Alloga's strategy.

Presenting Alloga and its services in a professional manner through direct communication (face-to-face meetings, telephone calls, virtual meetings, email and any other possible means of communication).

Ensuring that all contact with clients is aligned with their needs.

Preparing and presenting KPI data in forecast reports and providing advice on a monthly and quarterly basis.

Ensuring that KPI results match the agreed objectives and/or that plans are in place to achieve the set objectives.

To continuously strive for improvement of our services, both internally and externally.

Managing changes in inbound and outbound volumes with clients and internal departments by sharing information to manage client expectations and Alloga's service delivery.

Ensuring that a schedule exists for an MBR (monthly business review) & QBR (quarterly business review) structure, with a planned agenda, of which the outcomes are demonstrated / shared with the client and internal organisation and actions are taken up with the relevant stakeholders.

Ensuring that the client gains a clear picture of Alloga's service offering, by providing effective communication to the client (relevant department), when a client's perception of our services does not meet expectations.

When a client's service is affected by Alloga's actions (making a positive contribution to the solution), demonstrated by taking ownership (involving quality colleagues in relevant client discussions where necessary) and minimising possible loss risk for Alloga.

Ensuring that client queries are responded to in a timely manner and to proactively communicate issues to clients.

Exploring and potentially implementing new business (including value added services) for the benefit of the client and to support the broadening of Alloga's services.

Flagging internally when a service is required that is not yet available at Alloga.

Regulatory Maintaining knowledge relevant to this sector, both from a regulatory perspective (GDP/GMP) and from a commercial perspective.

Being aware of the Alloga BCP (business continuity plan) and executing recovery plans and communications as part of this when necessary.

Commercial Identifying commercial opportunities with clients and proactively discussing these with the Head of Client Relations and/or Head of Sales of Alloga.

Escalating appropriately when there is a substantial risk to the account – whether loss of business or substantially negative profitability of Alloga's service delivery.

Reviewing the commercial outlook of clients at least once per year and ensuring that plans are updated accordingly.

Ensuring that inflation-related service cost increases are implemented as defined in the agreement.

Conducting discussions and escalating all negotiations that are likely to extend beyond the initial term or become commercially challenging.

Ensuring that all activities/services are invoiced and that all costs can be correctly recharged.

Implementing/recording a new rate for newly agreed services where necessary.

When a client's contract is nearing expiry, (co-)conducting renewal discussions and/or supporting and co-ensuring that the legal framework for any changes has been approved prior to signing a renewal.

Delivering, registering and implementing additional revenue for the company derived from inflation increases, rate revisions or new business for clients.

Competencies

• Flexible approach to work and able to plan and prioritise effectively
• Confident, enthusiastic and excellent in terms of independence and decision-making
• Results orientation - The ability to get things done by approaching others in a considered and proactive manner, building, maintaining and leveraging (functional) relationships
• Overview - Overseeing situations and processes over time, recognising problems and proactively discussing these with the direct manager and subsequently addressing the situations and/or problem systematically with regard for the consequences
• Communication - Communicating effectively, taking into account the level of the parties and stakeholders involved
• Commitment and engagement - Being able to take concrete action, proactively demonstrating commitment and goodwill to achieve set goals, seeking (better) alternatives

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alloga (Nederland) B.V.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Cencora

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.