Channel Ambassador | German | Amsterdam

Abroad Experience; Amsterdam; Hybrid; EUR 40.000 - 60.000; Full time

Job summary

A dynamic service company in Amsterdam is seeking a Channel Ambassador to provide exceptional customer support through various channels. The ideal candidate is fluent in both German and English, possesses excellent writing skills, and is dedicated to delivering top-notch service. This position offers a competitive salary, flexible working hours, and the opportunity for professional development in a modern workplace.

Benefits

Competitive salary

25 vacation days

Hybrid work model

Travel allowance

Work-from-home allowance

Ongoing training opportunities

Modern workplace

Qualifications

• You are flexible in working hours, available for 24 - 40 hours a week.
• Service-oriented with a passion for exceeding customer expectations.
• Ability to work both independently and within a team.

Responsibilities

• Serve as the listening ear and friendly voice for customers.
• Provide assistance via phone, social media, and email.
• Swiftly find solutions to customer problems.

Skills

Fluent in German and English

Creative writing skills

Excellent communication skills

Teamwork talent

Education

Bachelor degree preferred

Job description

Responsibilities/Tasks

In this role as a Channel Ambassador, you serve as the listening ear and friendly voice of our client. Your primary channels of assistance include phone, social media, and email. Your approach is marked by a genuine desire to provide helpful responses infused with a generous dose of personal attention. Not by mindlessly following a corporate script, but by being genuinely aware, genuinely interacting, helping, and inspiring. Whoever the customer is, as ambassador you give them that special attention. Sometimes by reassuring them, sometimes by suggesting a great alternative. You excel at swiftly finding solutions to problems and strive to go above and beyond to exceed customer expectations whenever possible.

Requirements

• Bachelor degree preferred.
• German and English flow smoothly from your mouth and keyboard.
• You are flexible in working hours and available for 24 - 40 hours a week.
• Flexible working hours from Monday through Friday between 08:45 and 21:00 and on weekends between 10:00 and 18:30.
• You have creative and customer directed writing skills.
• You are service-oriented, have a talent for teamwork and excellent communication skills

What they offer

• A competitive salary of €2,652 gross per month (based on 40 hours per week).
• A 7-month contract with the prospect of long-term collaboration.
• 25 vacation days (full-time).
• Hybrid work model
• Travel allowance of €0.19 per km (up to 50 km one way) or full public transport reimbursement.
• Work-from-home allowance of €2.40 per day.
• Opportunity to work abroad (max. 3 times/year for 4 weeks) upon completing the training/trial period (specific rules apply).
• Ongoing training and professional development opportunities.
• A modern and inspiring workplace in Amsterdam, with social events such as annual parties and team gatherings.