Cartier Client Advisor - French Speaking

Richemont; Amsterdam; On-site; EUR 40.000 - 60.000; Full time

Job summary

A luxury goods company is seeking a Client Advisor in Amsterdam. This role involves building client relationships and providing exceptional service in French. Candidates should demonstrate a strong ability to identify sales opportunities and deliver outstanding support. This position offers a competitive compensation package including a 13th month salary and bonuses.

Benefits

13th month salary

Yearly bonus

Full reimbursement of travel costs

Intensive onboarding and ongoing training

Qualifications

• Proven track record of creating and maintaining positive relationships.
• Ability to work in a complex environment and provide outstanding service.
• Fluent in French for customer interactions.

Responsibilities

• Build and maintain client relationships as the main point of contact.
• Provide excellent customer support via phone and web-based channels.
• Identify sales opportunities and maintain customer engagement.

Skills

Relationship building

Customer support

Sales opportunities identification

Attention to detail

Complex environment adaptation

Extensive product knowledge

Job description

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The story of Cartier is founded on audacity and passion. For more than 170 years, we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers, from boutiques to workshops and corporate offices. Our 9,000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

HOW WILL YOU MAKE AN IMPACT?

As a Client Advisor, you are responsible for building and nurturing client relationships, representing the voice of Cartier Maison in the Swiss market starting from September 1st. By being yourself and showing your passion for forming lasting relationships, you will offer outstanding service to our customers at an excellent level of French.

While advising via phone and web-based channels, you are responsible for upholding an excellent level of customer support that aligns with the quality our Maison Cartier represents. As the expert advisor for our customers, you will apply your commercial sense to identify sales opportunities, maintain customer interest and engagement at the highest level.

We will support you in delivering expert knowledge on the creations and the Maison Cartier you represent, while providing the highest quality of service. Operating within our guidelines and being part of our exciting future plans will allow you to further your market knowledge and develop with our department.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Understanding how Cartier supports its clients, you will strive to offer nothing less than excellent client support.
• The ability to work in a complex environment is essential, and you have a proven track record of creating and maintaining positive relationships, even with teams or individuals outside of your direct control.
• As the main point of contact for our clients, you will help them (via phone, email, and social media channels) craft unforgettable moments by selecting the right Cartier creation for an important occasion.
• As an expert Advisor, you master extensive product knowledge and the tools we use, while operating within brand guidelines to uphold our quality standards.
• Remembering that you are the voice of the Maison, showing passion and pride in your work is key to connecting with our loyal clients and demonstrating that we truly care.
• As part of a smaller team, we are all proactive and love to help each other. Attention to detail and a good system mindset, as we use various tools, are crucial for our work.

HOW DO WE KEEP YOU SMILING?

• We celebrate diversity, currently with 37 nationalities in our Amsterdam office. We value our people and provide an intensive onboarding process and ongoing training to support your career growth with Cartier.
• We support your development into a luxury field expert and share many success stories!
• We believe in internal development, mobility, and offering various opportunities for personal and professional growth.
• Our competitive package includes a 13th month, yearly bonus, commissions, and full reimbursement of travel costs.

YOUR JOURNEY WITH US

• If your application is selected, you will receive a video assessment to better understand your motivation, role understanding, and experience.
• If both parties are interested, you'll meet with our team leader and a quality specialist to assess your suitability, language skills, and gain insight into team dynamics and company culture.
• If successful, you will discover and immerse yourself in the beautiful world of the Maison Cartier.

Richemont owns several of the world's leading luxury goods companies, with strengths in jewellery, watches, and writing instruments. Cartier joined the Group in 1988.