Business Operations Specialist

beBeeSupport; Eindhoven; Hybrid; EUR 28.000 - 36.000; Full time

Job summary

beBeeSupport is seeking a key member of the Customer Support team in Eindhoven, ensuring daily operational efficiency. You will oversee order management, maintain client relationships in the German market, and support inquiries through various digital tools. The position offers a hybrid working model after an initial period.

Qualifications

• Minimum 1 year of experience in a customer service role.
• Fluency in German; additional languages are a plus.
• Comfortable using Excel, Word, and SAP.

Responsibilities

• Handle end-to-end order lifecycle from entry to billing using SAP.
• Build and maintain strong commercial ties with customers in the German market.
• Be the first line of support for inquiries and complaints.

Skills

Customer Service

Fluency in German

Comfortable with digital tools

Tools

SAP

Excel

Word

Job description

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beBeeSupport

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

913780dddfec

Job Views:

3

Posted:

07.07.2025

Expiry Date:

21.08.2025

Job Description:

Key Roles and Responsibilities:

• As a crucial member of the Customer Support team, you will play an integral role in ensuring seamless daily operations.
• You'll be empowered to make timely decisions and contribute to maintaining a collaborative and high-performing team environment.
• Delivery Oversight: Handle end-to-end order lifecycle from entry to billing using SAP. Maintain ongoing communication with clients and internal sales teams to ensure clarity and alignment.
• Customer Relationship Management: Build and maintain strong commercial ties with customers in the German market, in partnership with the sales team. Be the first line of support for inquiries and complaints via phone or email. Manage updates in the system related to customer profiles, product details, pricing, and promotions to support efficient operations. Participate in ad hoc initiatives and projects aimed at enhancing customer satisfaction and team effectiveness.

Required Skills and Qualifications:

• Minimum 1 year of experience in a customer service role.
• Fluency in German at a C1 level is essential; proficiency in additional European languages is a bonus.
• Comfortable working with digital tools and systems, including Excel, Word, and SAP.

Working Conditions:

• Hybrid working: You can work 1 day from home after the first 3 months.