Business Application Manager, D&IT Projects

Santen; Amsterdam; On-site; EUR 75,000 - 103,000; Full time

Job summary

Santen is seeking a Business Application Manager, D&IT Projects in Amsterdam to drive IS solutions that enhance business performance across Santen EMEA. You will lead end‑to‑end delivery from planning and design to implementation, system management, and user adoption in collaboration with Commercial Operations, Marketing, Market Access and Medical Affairs.

In this role you will manage IS projects, support digital transformation, shape the application landscape, ensure GxP compliance and CSV

Qualifications

• University degree in Information Technology, Business Administration, Engineering or related field.
• 5+ years in IT/IS with digital transformation, PM, vendor management in international settings.
• Experience with data analytics, data science and GenAI.
• Strong English communication and negotiation skills.

Responsibilities

• Lead and manage IS projects from planning through implementation with business stakeholders.
• Analyze business processes, design and deploy system solutions, deliver on time and budget.
• Ensure GxP compliance and CSV activities under the ISPD framework.
• Administer systems, provide user support, and drive enhancements.
• Build secure operating models, maintain documentation, and support audits.
• Collaborate with internal teams and external vendors for high‑quality service.

Skills

Data analytics

Data science

GenAI

Project management

Vendor management

Team collaboration

English communication

Education

Bachelor's/Master's in IT, business or engineering

Tools

Microsoft Office

SharePoint

Job description

Company Description

Santen is a specialized life sciences company with a proud over 130-year heritage focused exclusively on ophthalmology. As a Japan-originated, global company with a footprint in over 60 countries, we are dedicated to delivering innovative treatments and digital solutions for eye health and addressing vision‑related social issues for people around the world.

Job Description

As Business Application Manager, D&IT Projects, you will drive the delivery of Information Systems (IS) solutions that enhance business performance across Santen EMEA. Working closely with Commercial Operations, Marketing, Market Access, Medical Affairs, and other business functions, you will lead the end‑to‑end delivery of digital solutions—from planning and design to implementation, system management, and user adoption.

As part of the EMEA Business Solutions team, you will manage IS projects, support Santen's digital transformation, help shape the future application landscape, and ensure GxP compliance where applicable. Collaborating with stakeholders across the EMEA region and global teams, including Santen headquarters in Japan, you will play a key role in delivering innovative, business‑focused technology solutions.

What You Will Do

• Lead and manage IS projects from planning through implementation, partnering with business stakeholders across Commercial Operations, Marketing, Market Access, and Global Supply Chain.
• Conduct business process analysis, design and implement system solutions, and ensure projects are delivered on time, within budget, and to quality standards.
• Ensure GxP compliance and perform Computer System Validation (CSV) activities in line with the Santen ISPD framework.
• Administer business systems, provide user support, and drive system enhancements to improve business processes.
• Develop secure and efficient system operating models, maintain system documentation, and support IS audits.
• Build strong relationships with internal stakeholders and manage external vendors to ensure high‑quality, cost‑effective service delivery.
• Act as a trusted IS advisor to business functions across the EMEA region.
• Ensure compliance with GxP requirements and Good Documentation Practice (GDP) guidelines.

Qualifications

What you will bring to the role

• University degree in Information Technology, Business Administration, Engineering, or a related field (Bachelor's/Master's).
• 5+ years of experience in Information Technology/Information Systems, including digital transformation, project management, vendor management, and delivering IT projects in an international environment.
• Experience with data analytics, data science, and GenAI.
• Strong project management and structured working approach, with proficiency in Microsoft Office and SharePoint.
• Strategic thinking, customer focus, cross‑functional collaboration, and cultural awareness, particularly when working with Asian (especially Japanese) stakeholders.
• Strong English communication and negotiation skills.

Desirable

• Knowledge of ITIL, Data Science, Data Analytics, and GenAI.
• Experience in the pharmaceutical industry, commercial business processes, technology consulting and strategy.
• Experience in change leadership, organizational development, and working with Japanese companies.

What We Offer

• Competitive Salary: A market‑aligned base salary starting from €74 879 - €102 958, depending on experience and location.

Grow your career at Santen

A career at Santen is an opportunity to make a difference. Through our long‑term vision outlined in Santen 2030, we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.

The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/ expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you require any kind of accommodation during our recruitment process, please let the recruiter from our team know.