Role: Business analyst
Languages: English, (Dutch or French is plus)
Location: Leiden, Netherlands
Work Mode: Hybrid
Duration: 6 months with possible extension
Core Purpose of Job:
Be the building stone between business and IT: understand, analyse and describe business needs and processes, and translate these into system requirements and specifications to ensure the future solution fit for purpose related to Clinical Development.
Principal Accountabilities:
- Translate and challenge the business needs into structured sets of requirements that drive the scope of a project or change, this from the business level to the functional level
- Ensure alignment with the overall Systems & Technology (S&T) architecture & strategy by working with the S&T colleagues
- Ensure requirements include and adhere towards the applicable regulations (GxP, GDPR) as needed
- Represent the business needs in operational meetings to ensure their needs are correctly included and presented
- Ability to translate business needs and processes (BPMN) towards IT systems using Jira and explain them to IT testing
- Ensure adherence to existing Policies and Procedures (e.g. CSV)
- Gather feedback from the business stakeholders on how S&T operate and propose possible S&T improvements where needed.
- Support the S&T Business Partners and ITS Project & Portfolio Managers in managing the Project & Portfolio, Business Case creation and budget.
- Supporting in the training of business users in tools and applications developed by our team
- Take on operational support tasks within the team to understand the system and business needs
Working Relationships:
You work in close collaboration with other departments, the business partners and the IT department involved in the development of the landscape for the future
Job requirements:
Education & experience:
- Master degree in Information Technology, engineering, biomedical orientation or an equivalent combination of education and experience.
- Relevant experience supporting processes in a pharmaceutical environment is a plus, GxP knowledge is also an extra plus
- 5-7 years relevant experience supporting and implementing information systems.
General skills:
- The ability to work independently, being able to partner on all applicable levels with the user groups.
- The ability to find sensible system solutions for complex business challenges.
- Analytical, structured and focused mindset also when there is chaos around you
- Ability to create clear process drawings and/or mock-ups to guide the business towards a clear understandable solution
- Managing different backlogs to follow-up on the business requirements.
- Service oriented with a problem-solving attitude
- Proven ability to manage multiple competing projects without direct authority in a consultative, collaborative and team-oriented style where the path forward is not always clear at the outset and use good judgment in stressful situations
- Going the extra mile even outside of the described box