Benefits Operations Lead, Europe

Tommy Hilfiger; Amsterdam; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Onsite gym and fitness classes

Access to wellbeing programs

Employee discounts

Career development programs

Job summary

A leading fashion brand in Amsterdam is seeking a Benefits Operations Lead to oversee the administration of employee benefits across EMEA. Responsibilities include leading a team, ensuring compliance with local regulations, and partnering with various HR and business functions. The ideal candidate has a strong background in HR operations, team leadership, and fluency in English. This full-time role offers a hybrid work environment and competitive perks.

Qualifications

• 5+ years in HR Operations or Reward or Benefits administration roles.
• Experience managing a team or leading process areas independently.
• Fluency in English required; additional European languages are a plus.

Responsibilities

• Lead day-to-day benefits administration for associates across EMEA.
• Manage Benefits Vendor relationships.
• Provide leadership and set clear objectives for the Benefits team.

Skills

HR Operations

People Management

Analytical Thinking

Communication

Compliance Knowledge

Education

HR qualifications

Tools

Workday

SNOW

Job description

Join to apply for the Benefits Operations Lead, Europe role at Tommy Hilfiger.

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

The Team

Within the People Experience and Services team, our mission is to deliver a seamless and standardized associate experience across EMEA, ensuring alignment with the company’s broader goals of operational excellence and service quality. This position’s team plays a key role in streamlining HR processes, eliminating duplication, and driving consistency across core areas such as Data, Payroll, Talent Acquisition, Associate Lifecycle, and Advisory services. The team works closely with HR Business Partners, the Community of Experts, and the People Strategy team, while also collaborating with global HR, Finance, and Communications to support regional scalability, automation, and associate satisfaction across EMEA.

The Position

As a Benefits Operations Lead (EMEA), you will lead the execution of our operational benefits services for our associate population across EMEA. You will manage the team of professionals responsible for all benefits-related programs for our associates, including Pension administration, Disability Insurance, Commuting Allowance, company car management, and employee discount administration, ensuring these processes are executed accurately, consistently, and in line with local legislation and company standards. You and your team will act as subject matter experts on benefit-related queries and will work closely with other HR teams on the execution of administrative transactions and processes, payroll, and associates’ records management in accordance with relevant policies and regulations. Your leadership will enable a positive and compliant associate experience, while also contributing to broader business and operational goals.

What You'll Do

• Lead the delivery of day-to-day benefits administration for associates across EMEA, including: company car, pension, healthcare, travel/commuting allowance, etc. Partner with Payroll, People Services, and CoEs to ensure efficient resolution of associate queries
• Manage Benefits Vendor relationships to ensure clear ways of working and return on investment
• Proactively use data to provide inputs, insights and recommendations to build a business case for proposed improvements across the benefits administration processes
• Partner with Total Rewards Payroll and other teams to maintain accurate data and support payroll processing of benefits
• Provide direct day-to-day leadership to the Benefits team, setting clear objectives and guiding performance
• Collaborate with stakeholders across HR and business functions to continuously improve benefits administration processes and support cross-functional projects
• Contribute to audit readiness by ensuring documentation and records are consistently accurate, timely, and compliant
• Ensure that benefits policies, PSP articles and processes are updated to reflect best practices and legal requirements by partnering with the CoE

Note: Responsibilities include, but are not limited to, those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization.

Measures of Success

• Process Accuracy: SNOW Benefits cases to be processed accurately and within SLA. Target: 95%+ cases resolved within SLA
• Compliance: Full compliance with regional labor laws and internal policies. Target: 0 compliance breaches or audit findings
• Stakeholder Satisfaction: Satisfaction scores from HRBPs and Stakeholders. Target: ≥85% satisfaction rating in internal surveys

What You'll Bring

• Experience: Minimum of 5 years in HR Operations or Reward or Benefits administration HR roles, with experience managing a small team or leading process areas independently
• People Management: Proven ability to lead professionals, set goals, manage performance, and support development within a team environment
• HR Process Knowledge: Strong operational understanding of HR lifecycle processes, including onboarding, contract management, and HRIS administration (preferably Workday and SNOW)
• Compliance & Controls: Good working knowledge of EMEA labor regulations and internal HR controls
• Analytical Thinking: Ability to evaluate data and situations to determine appropriate actions within existing guidelines and policies
• Communication & Collaboration: Strong interpersonal skills, with experience working across teams, functions, and regions to support service delivery
• Education: HR qualifications are advantageous
• Language: Fluency in English required; additional European language(s) are a plus

Your Wellbeing is Our Priority

In the heart of Amsterdam, PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.

• Work Smart: Hybrid working from our Amsterdam office, 4 weeks work from anywhere, summer hours and meeting-free Fridays
• Wellbeing: exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and access to nutritional and wellbeing programs
• Campus: extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities
• Develop your career: PVH University curates and delivers training programs for you to continuously develop your professional and personal goals
• Be at the forefront: stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches and receive employee discounts

Check out our Amsterdam Campus here.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources
• Retail Apparel and Fashion