B2B Manager

JD.COM; Rotterdam; On-site; EUR 70,000 - 90,000; Full time

Job summary

JD.COM is seeking an experienced logistics professional to design and oversee the European B2B capacity framework. You will build a robust carrier pool, optimize capacity mix, and manage strategic reserves to back growth.

You will lead carrier sourcing, dynamic dispatching, and performance evaluation, while driving cost control and process excellence across cross-border B2B transportation in Europe.

Qualifications

• 5+ years of industry experience in logistics or supply chain planning.
• 3+ years in B2B transportation operations coordination.
• Bachelor's degree or higher in a related field.
• Fluent in Chinese and English.

Responsibilities

• Design and oversee the capacity framework for European B2B, including carrier pool and capacity mix.
• Identify, evaluate, onboard high-quality B2B carriers, and diversify supplier ecosystem.
• Allocate and adjust capacity resources in real time based on order demand.
• Establish carrier scorecards to drive service quality and reliability.
• Cultivate long-term partnerships with key carriers and negotiate costs.
• Manage end-to-end capacity cost accounting, benchmarking, and cost reductions.
• Track operational metrics and drive data-driven process improvements across European logistics.

Skills

Capacity planning

Carrier sourcing

Data analysis

Cross-border logistics

Education

Bachelor's degree

Job description

• B2B Capacity Planning – Design and oversee the overall capacity framework for the European B2B business, including building a robust carrier pool, optimizing capacity mix, and maintaining strategic reserve resources to support business growth.
• Carrier Sourcing – Identify, evaluate, and onboard high-quality B2B carriers; develop a diversified supplier ecosystem to secure stable and flexible capacity supply.
• Dynamic Dispatching – Allocate and adjust capacity resources in real time based on order demand, ensuring on‑time performance and consistently high delivery quality.
• Performance Evaluation – Establish and enforce a comprehensive carrier scorecard (covering transit time, damage rate, successful delivery rate, etc.) to drive continuous improvement in service quality and reliability.
• Relationship Stewardship – Cultivate long‑term partnerships with key B2B carriers through regular performance reviews and strategic business dialogs, expanding both the depth and breadth of collaboration.

4. Cost Management

• Cost Control – Oversee end‑to‑end capacity cost accounting, analysis, and optimization; actively participate in carrier rate negotiations and benchmarking to secure competitive pricing.
• Efficiency & Savings – Drive cost reduction initiatives through lane optimization, load factor improvement, capacity structure refinement, and other data‑driven measures.

5. Data Analytics & Process Excellence

• Performance Monitoring – Track and analyze key operational metrics (load factor, on‑time rate, cost per unit, etc.); produce actionable reports and lead improvement projects based on insights.
• Process Optimization – Streamline B2B capacity workflows, identify bottlenecks, and champion standardized, fine‑grained operations, while driving system digitalization and automation to enhance overall efficiency.

About You

• Industry experience: 5 years and above
• Job experience: 3 years and above
• Education: Bachelor's degree and above
• Language: Fluent in Chinese and English
• Professional skills: Proficient in the overall operation and compliance risk control of cross-border B2B transportation, able to accurately meet B-end needs, coordinate internal and external resources, achieve cost reduction and efficiency improvement through data optimization, and efficiently solve various operational problems in European logistics