Assistant Manager Promotions Operations

Global Sports Jobs Limited; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Job summary

Global Sports Jobs Limited seeks an Promotions & eCommerce Operations Manager to lead the digital execution of adidas promotions across Europe, working with Brand Activation, Marketing Partnerships and IT to implement discounts on .com and the app.

You will balance incoming demand with workload, manage stakeholders at senior levels, and continuously optimise tooling and processes to ensure timely, high-quality delivery while maintaining transparent communication with partners.

Qualifications

• Degree with a focus on Business Administration, Communication, IT or related areas, or an equivalent combination of education and experience
• 5+ years of experience working within an eCommerce environment
• Experience working with stakeholders and experts at various seniority levels
• Good communication skills, comfortable presenting KPIs to stakeholders at various organisational levels both in person and remotely
• Ability to handle ambiguity and untangle complex situations into actionable activities
• High resilience and solution-oriented attitude
• Comfortable working with enterprise-level platforms and technologies
• Expert knowledge of digital IT products and capabilities
• Fluent in English, both verbally and written

Responsibilities

• Execute promotions across .com and the app on time and in full, taking accountability for delivery
• Own management reporting on operational KPI health
• Act as the main counterpart for Brand Activation, Partnership Marketing and Consumer Service for day-to-day operations, overseeing execution with quality within given timelines
• Assess existing tooling and processes to identify vulnerabilities and drive improvements
• Represent market demand for promotions management with Global Product Ownership, IT Operations and Consumer Experience, driving prioritisation and implementation of demands to achieve maximum business impact and efficiency
• Define optimisation and requirements or criteria for an improved consumer experience

Skills

Stakeholder management

KPI reporting

Communication

Ambiguity handling

Resilience

Fluent English

Education

Degree or-equivalent

Tools

Talon One

SFCC

JIRA

Job description

About the Role

The role is accountable for the digital execution of promotional activations across the European adidas brand, partnering with Brand Activation and Marketing Partnerships to deliver their discount and voucher strategy on both .com and the app. The postholder manages incoming demand while balancing the workload coming to the team, and acts as a key counterpart to Partnership Marketing and Affiliates, Brand Activation, Consumer Services, Global Product Teams, and Internal Controls, Audit and HR. The position requires delivering high-quality output within set timelines and continuously finding creative ways to optimise systems and processes that impede delivery, while keeping communication transparent towards stakeholders.

Key Responsibilities

• Execute promotions across .com and the app on time and in full, taking accountability for delivery
• Own management reporting on operational KPI health
• Act as the main counterpart for Brand Activation, Partnership Marketing and Consumer Service for day-to-day operations, overseeing execution with quality within given timelines
• Assess existing tooling and processes to identify vulnerabilities and drive improvements
• Represent market demand for promotions management with Global Product Ownership, IT Operations and Consumer Experience, driving prioritisation and implementation of demands to achieve maximum business impact and efficiency
• Define optimisation and requirements or criteria for an improved consumer experience

Required Experience & Qualifications

• Degree with a focus on Business Administration, Communication, IT or related areas, or an equivalent combination of education and experience
• 5+ years of experience working within an eCommerce environment
• Experience working with stakeholders and experts at various seniority levels
• Good communication skills, comfortable presenting KPIs to stakeholders at various organisational levels both in person and remotely
• Ability to handle ambiguity and untangle complex situations into actionable activities
• High resilience and solution-oriented attitude
• Comfortable working with enterprise-level platforms and technologies
• Expert knowledge of digital IT products and capabilities
• Fluent in English, both verbally and written

Preferred Skills

• Experience with Talon One, SFCC and JIRA is a plus
• Experience in managing the implementation or running of campaign delivery is a plus

About the Company

The company believes that embedding diversity, equity and inclusion into its culture and talent processes gives employees a sense of belonging and the brand a real competitive advantage.