Architect Digital - MarTech

RITUALS; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Unique opportunities for personal and professional growth

Staff discount on Rituals products

Attractive bonus

Flexible working hours tailored to personal rhythm

Company & team events

Job summary

RITUALS in Amsterdam is seeking an Architect for MarTech to shape technical architecture across important digital domains. You will connect business needs with technical solutions, ensuring integrations across platforms work coherently.

The ideal candidate will have over 8 years of experience in solution architecture with a strong understanding of SaaS environments. The role includes responsibilities like designing system integrations, guiding architectural decisions, and collaborating with various teams.

Benefits include personal growth opportunities, staff discounts, attractive bonuses, and flexible working hours.

Qualifications

• 8+ years of experience in software engineering or solution architecture.
• Strong hands-on background in building and operating production systems.
• Experience in customer-facing technology ecosystems.

Responsibilities

• Translate business needs into scalable system designs.
• Shape architecture across customer-facing platforms.
• Guide implementation through architectural decisions.

Skills

APIs

Event-driven architecture

Integration patterns

Cloud platforms

Modern engineering practices

Job description

Share your talents

As Architect - MarTech, you shape the technical architecture across a set of strategically important digital domains: marketing technology, customer relations platforms, conversational commerce, content and design tooling, and marketplace integrations.

You connect business needs with scalable technical solutions, ensuring that SaaS platforms, internal services, APIs, data flows, AI-enabled tooling, and third‑party integrations work together coherently across the digital landscape.

This is a hands‑on architecture role. You are expected to understand modern software engineering, APIs, integrations, data structures, cloud‑native delivery, and operational realities well enough to challenge, guide, review, and where needed contribute directly. In short: not an ivory tower architect, but someone who can draw the map and still survive in the jungle.

You are not a gatekeeper, but a facilitator and a steward of sustainable, resilient architectures.

About the team

You will join the Digital Architecture & Technology team, a team that works across Digital to shape scalable, secure, and maintainable technology solutions. We partner closely with product teams, engineers, business stakeholders, and external technology partners across areas such as MarTech, Customer Relations, Content & Design, and Marketplaces.

Key Responsibilities

• Translate business and product needs into scalable system, API, integration and data‑flow designs.
• Shape the architecture across customer‑facing platforms, including AI conversational commerce, Salesforce Service Cloud and related integrations.
• Design and review integrations between SaaS platforms, internal APIs, customer service, content, marketing and marketplace solutions.
• Guide implementation through architectural decisions, API design and technical reviews while identifying risks, technical debt and opportunities for simplification.Collaborate with Security, Data and DevSecOps to ensure secure, resilient and compliant solutions, while maintaining clear architectural documentation.

Qualifications

You typically bring 8+ years of experience in software engineering, solution architecture or technical leadership roles, combined with a strong hands‑on background in building, integrating and operating production systems.

You are comfortable working across complex, SaaS‑heavy ecosystems and understand how to extend, configure and integrate vendor platforms while maintaining strong internal architectural ownership.

Key strengths include:

• Strong experience with APIs, event‑driven architecture, integration patterns, cloud platforms and modern engineering practices.
• Experience in customer‑facing technology ecosystems such as MarTech, customer service platforms, conversational commerce, contact centre tooling, content platforms or marketplace environments.
• Solid understanding of customer data flows, including consent, identity, preferences, segmentation, activation and service interaction history.

You are confident reviewing technical designs, API contracts, data models and event‑driven architectures, and you can translate complex technical concepts clearly to both engineering teams and business stakeholders.

You also bring experience working with external vendors and implementation partners, while ensuring internal architectural direction and ownership remain strong and consistent.

What we expect from you

You bring structure to complex, vendor‑heavy and cross‑domain environments, turning ambiguity into clear, scalable direction. You embed an AI‑first mindset in architectural decision‑making, ensuring platforms, data flows and integrations are designed to support automation, intelligent orchestration and future AI‑enabled capabilities across marketing, content, commerce and customer engagement. You challenge assumptions constructively, balancing ambition with simplicity, maintainability and sound architectural choices. You stay close to implementation where needed to provide meaningful guidance while enabling teams to move fast and independently. You promote reuse, standardisation and clear ownership, actively reducing unnecessary complexity, duplication and fragmented customer data. You work confidently across service, marketing, content, commerce and marketplace domains, ensuring a connected and coherent ecosystem. You create clarity and alignment across teams and partners, thinking in systems, customer journeys, data flows and operational impact.

Location and Working Conditions

The role is based primarily in the office 80% of the time (typically four days per week) and 20% from home.

Benefits of working at Rituals

• Unique opportunities for personal and professional growth
• Staff discount on Rituals products
• Attractive bonus
• Flexible working hours tailored to your personal rhythm
• Company & team events