AMS Consultant ECM

Delaware Consulting; 's-Hertogenbosch; On-site; EUR 45,000 - 65,000; Full time

Job summary

Delaware Consulting in 's-Hertogenbosch, Netherlands seeks a professional to manage and maintain large international client environments in the Information Management team. The role involves configuring technical environments on Windows or Linux, and ensuring the stability of clients' solutions. Ideal candidates are newly graduated or early career professionals with strong analytical skills and a passion for client success.

Responsibilities include client support, proactive monitoring, and continuous process improvement. Familiarity with ITIL, Azure, and containerization is preferred.

Qualifications

• Eager to learn and grow in technical roles.
• Strong analytical skills to troubleshoot and optimize performance.
• Experience with patch management and security procedures.

Responsibilities

• Manage and maintain large international client environments.
• Ensure stability, security, and updates of clients’ ECM and IM solutions.
• Configure technical environments and provide client support.
• Monitor environments proactively using various tools.

Skills

System management in Azure

Database management (SQL, PostgreSQL)

Containerization

ITIL service management

Proactive monitoring

Server/OS administration on Linux/Windows

Customer-facing skills

Tools

Azure Monitor

Grafana

ServiceNow

Jira Service Management

TOPdesk

PowerShell

Terraform

Job description

Responsibilities

• Be responsible for the management and maintenance of large, often international client environments in the Information Management team. • Ensure the stability, security and continuous update of clients’ ECM and IM solutions. • Configure and maintain technical environments on Windows or Linux, including on‑premises and Azure‑hosted setups. • Provide client support by answering questions and handling incidents, troubleshooting problems and coordinating resolution. • Monitor environments proactively using tools such as Azure Monitor, Grafana or equivalent. • Apply patch management, security hardening and backup/recovery procedures. • Continuously improve processes and automation to increase efficiency and reliability.

Qualifications

• Experience or strong desire to manage systems in Azure, databases such as SQL and PostgreSQL, containerisation and Tomcat.
• Affinity for managing large enterprise platforms and a drive for rapid development in this area.
• Experience with ITIL service management (incident, problem and change) and ticketing tools such as ServiceNow, Jira Service Management or TOPdesk.
• Proactive monitoring experience – e.g., Azure Monitor, Grafana or similar tooling.
• Server/OS administration on Linux and/or Windows, including patch management, security and backup/recovery.
• Strong analytical skills and a technical mindset – ability to investigate deep root causes, analyse logs, troubleshoot and optimise performance.
• Excellent customer‑facing skills and a desire to support clients.

Preferred Skills

• Automation and scripting (PowerShell, Bash or Python) to streamline management tasks.
• Familiarity with CI/CD and Infrastructure‑as‑Code tools such as Azure DevOps, Terraform or Bicep.
• Interest in AI and willingness to adopt new AI opportunities into everyday work.

Who will thrive in this role?

Newly graduated, early career professionals or those looking to broaden their career path but who are technical, eager to learn and passionate about client success.