Airline Crew Ops BA: BPMN & Jeppesen Expert

ITproposal; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

ITproposal in Amsterdam, Netherlands seeks an experienced Business Analyst specialized in Airline Crew Operations. You will drive requirements, define rules and user stories, and work across multi-vendor delivery to optimize rostering, scheduling and day-of-ops tracking.

Strong analytical and communication skills are essential, with hands-on exposure to Jeppesen tools and regulatory compliance considerations. Onsite role with collaboration across global teams is required.

Qualifications

• Experience in end-to-end Crew Operations processes.
• Hands-on with crew rules, legality, and rostering concepts.
• Ability to define business rules and user stories.

Responsibilities

• Lead requirement elicitation across crew ops, planning and day-of-ops.
• Define and document business rules, BPMN flows, epics and stories.
• Analyse manpower planning, pairing, rostering, and fatigue compliance.
• Collaborate with product, architects and delivery teams to refine backlog.
• Support sprint ceremonies, backlog governance and cross-team alignment.
• Contribute to KPI modelling, benefits tracking and AB pilot assessments.
• Ensure rules are represented in RAVE config (no coding).
• Coordinate onsite/offshore teams and track contract/value delivery.
• Address security/privacy considerations for crew data.

Skills

Crew Operations

BPMN Modelling

Agile Delivery

Requirement Elicitation

Stakeholder Mgmt

Tools

JMP

JCT

Crew Planner

Job description

ITproposal in Amsterdam, Netherlands seeks an experienced Business Analyst specialized in Airline Crew Operations. You will drive requirements, define rules and user stories, and work across multi-vendor delivery to optimize rostering, scheduling and day-of-ops tracking.

Strong analytical and communication skills are essential, with hands-on exposure to Jeppesen tools and regulatory compliance considerations. Onsite role with collaboration across global teams is required.