Air Logistics Healthcare Operational Care Specialist

Kuehne + Nagel; Schiphol; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Pension scheme

Travel allowance

24 vacation days

3.5 ATV days

Job summary

Kuehne + Nagel is seeking an Operational Care Specialist in Healthcare based at Schiphol. You will manage export/import of medical supplies, ensuring timely delivery and regulatory compliance within a fast-paced environment.

Join a dedicated team of professionals, collaborate with suppliers and internal stakeholders, and contribute to healthcare logistics excellence with a market-competitive salary and pension.

Qualifications

• At least 1 year of experience in air logistics.
• Organisational and administrative strengths with the ability to multitask.
• HBO-level thinking, attention to detail, and structured working style.
• Excellent command of English; Dutch is a plus.

Responsibilities

• Manage export/import of medical supplies and ensure timely delivery.
• Oversee order processes and proactively address logistical challenges.
• Resolve escalations in a timely, systematic manner and coordinate with suppliers and internal teams.
• Maintain up-to-date SOPs and system updates within responsibilities.

Skills

Air logistics

Customer service

English proficiency

Negotiation skills

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

• Air Logistics Healthcare Operational Care Specialist
• Localização Schiphol-Rijk, Netherlands
• Tipo de trabalho Permanente
• Híbrido

Are you passionate about providing exceptional service in the healthcare logistics sector? Are you seeking a dynamic opportunity at Schiphol?

Join the leading provider of healthcare logistics solutions in the Netherlands! Kuehne + Nagel is at the forefront of air logistics, ensuring the seamless import and export of vital medical supplies. Operating from four strategic locations at Schiphol, to facilitate the international flow of healthcare shipments.

As a Operational Care Specialist in our Healthcare division, you will play a pivotal role in managing the exportation or importation of medical supplies for our valued clients. Your responsibilities include ensuring the timely delivery of goods while adhering to all relevant regulations and quality standards. Providing top-notch service to our key healthcare customers is paramount, and you will collaborate closely with suppliers and internal stakeholders to guarantee the smooth execution of export shipments.

Your duties will encompass overseeing order processes from start to finish, proactively addressing any logistical challenges that may arise, and resolving escalations in a timely and systematic manner. As a vital member of our team, you will join a cohort of thirteen dedicated customer care professionals and report directly to the Team Lead for Healthcare.

This is a full-time position based at our Schiphol location, offering the opportunity to make a meaningful impact in the vital field of healthcare logistics.

If you are driven by a passion for air operations in combination with customer service and thrive in a fast-paced environment, we want to hear from you! Join us in delivering excellence in healthcare logistics at Kuehne + Nagel.

How you create impact

• You develop and maintain strong relationships with key stakeholders at our client side and generate new (strategic) opportunities with them;
• You have regular consultations with your clients, and evaluate and optimize the export process to improve efficiency, reduce costs and enhance customer satisfaction;
• Quick and quality communication towards customers executed whenever needed, regarding shipment coordination and during escalations;
• Continuously and proactively strive, together with your team, for further optimisation of the processes and turn these into concrete plans;
• You identify and mitigate risks such as delays, damages or regulatory compliance issues. Proceed to analyse and resolve these incidents, initiating improvement actions and monitoring their implementation;
• You work closely with your colleagues within our organisation to develop creative and/or innovative solutions to our customer's needs;
• Together with your team, you ensure that all work instructions, SOP & processes are set up and also maintain them, in addition to follow-up /updates of the software systems within your responsibilities.

What we would like you to bring

• You have minimum 1 year of relevant experience within Air logistics. Recent graduates with a logistics degree are also welcome;
• You are organisationally and administrative strong, can set priorities and separate main issues from side issues;
• HBO work and thinking level, attention to detail and able to multitask;
• You have a customer- and service-oriented attitude;
• You prefer to work in a fast-paced and dynamic environment and are able to prioritise and shift gears quickly;
• You have an excellent command of the English language, both verbally and in writing. Dutch is an asset;
• Strong communication and negotiations skills are present;
• You are available 40 hours per week.

What's in it for you

We offer you a challenging position in a dynamic working environment in which development and progress are important. You will join an ambitious and energetic team. We work in a flexible working schedule whereas your private life- work balance is optimal. You will start with an annual contract, and if everyone is satisfied, resulting in a permanent employment afterwards. In addition to a market conform salary, we also offer a good pension scheme and travel allowance. You will have 24 vacation days and 3.5 atv days and you have the option to buy additional days. Kuehne + Nagel is a good and reliable company, therefore a VOG + VGB is requested at the start.

Who we are

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.