AI Agent Engineer

Hunkemöller B.V.; Netherlands; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid work model

Work from abroad up to 2 weeks

International work environment

Travel allowance

Hunkemöller Academy access

Employee discount 25%

Job summary

Hunkemöller B.V. is seeking an AI Agent Engineer to design, build, and run AI agents that handle routine tasks across our workflows. The role involves mapping departmental work, assessing what an agent can take on, and delivering scalable agents on Microsoft 365, Google Cloud, and Anthropic platforms.

You will ensure safe, auditable usage, collaborate with HR and department leads, and help teams adopt these agents while maintaining data privacy and security practices.

Qualifications

• Hands-on experience building automation (RPA, Power Platform or workflow tools) and recent work on agents built on language models.

Responsibilities

• Assess automation opportunities: map a role's processes and decide quickly if an agent will be usable in daily work.
• Build production agents across Microsoft 365, Google Cloud or Anthropic models.
• Design for safe use: assign owner, limit write access with approval, and involve a responsible person for consequential actions.
• Run what you build: own monitoring, evaluation, maintenance and fixes.
• Support teams: onboard and train users and collect feedback.
• Reuse and document: create reusable building blocks and document agents for others.
• Cover for the team: back up the Creative AI Engineer when needed.

Skills

English communication

Tools

Python

TypeScript

APIs & integration

Microsoft 365

Copilot Studio

Google Cloud

Anthropic models

Model Context Protocol

Job description

You will join a growing AI Team in a fast-moving fashion retailer and report to the AI Team Lead. This is a hybrid role, partly from home and partly at our office in Hilversum, the Netherlands, so we are only considering applicants who live within commuting distance of Hilversum. We value demonstrated skill over a traditional career path, and the selection process includes a short practical exercise.

Responsibilities

• Assess Automation Opportunities: Map a role's processes with the department and decide quickly whether an agent will hold up in daily use, including when the answer is no.
• Build Production Agents: Build agents in Microsoft 365, on Google Cloud or with Anthropic models that work across the same tools and data the role uses today.
• Design for Safe Use: Give every agent a named owner, read access by default, write access only with approval, and a person who confirms consequential actions.
• Run What You Build: Own monitoring, evaluation, maintenance and fixes for the agents you deliver.
• Support the Teams Using Agents: Onboard and train the people who work alongside each agent, and act on their feedback.
• Reuse and Document: Turn common patterns into reusable building blocks and document each agent so others can run it.
• Cover for the Team: Back up the Creative AI Engineer on basic work, so the team keeps moving when someone is out.

Requirements

• You have hands-on experience building automation, such as robotic process automation, Power Platform or workflow tools, and recent work on agents built on language models. Recent, relevant experience matters more than years in a role.
• You have experience using Python or TypeScript, APIs and system integration, and experience with Microsoft 365 and Copilot Studio, Google Cloud agent tooling, or Anthropic models and agent tooling. Experience with the Model Context Protocol is a plus.
• Experience with testing an agent's output, handling exceptions and keeping a person in the loop where it matters.
• You know how to break a role into its tasks, spot what is routine and what needs judgment, and estimate the effort honestly.
• Have operated systems that people depend on, not only demos.
• You communicate clearly and work patiently with teams adjusting to new ways of working, as well as knowing how to build trust with HR and department leads.
• Clear understanding of data access and privacy, and the risks of agents that can change business data.
• Written and verbal English communication skills. Dutch is a plus.

What we offer

• 25 days of annual leave, with the option to buy or sell up to 4 additional days
• Hybrid work model, combining office and remote working
• Possibility to work from abroad for up to 2 weeks per year
• An international work environment, working with teams across different countries
• Travel allowance to support commuting costs
• Access to the Hunkemöller Academy for professional development
• 25% employee discount on all Hunkemöller products

About the role

This position is for an AI Agent Engineer to build and run AI agents that take on the routine work in Hunkemöller's head office roles. When a role opens, you work with the department to map its work, judge honestly how much an agent can take on, and build and run the agent that does it, up to one a month. You will work across Microsoft 365, Google Cloud and Anthropic, design agents that are safe to rely on, and help teams adopt them. Hunkemöller’s mission is to be a much loved, social and inclusive brand - powered by our people. We have over 900 stores in 15 countries and we are growing. Our plans to expand both in Europe and beyond provide exceptional opportunities for those with a passion for retail. Indeed, passion is one our six values: fun, inclusive, passionate, sexy, in-touch and inspiring. These values drive all we do and together with our growing commitment to the well-being of people, planet and communities, we are building a brand aligned to the demands of our global customers and those that work with us. Our USPs are many however, at the heart of what makes us special is a commitment to World-Class service, whatever the channel and wherever the store. This commitment extends to how we work with each other and creating a World-Class working environment. Hunkemöller is certified TOP EMPLOYER of the Netherlands (for the third time in a row) & Germany 2020, which underlines our people initiatives and achievements.