Account Manager

Welcome Studios; Amsterdam; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working arrangements

Travel opportunities

Mentorship from CCO

Eyewear allowance

Job summary

Welcome Studios in Amsterdam is seeking an Account Manager to join our growing global team, reporting directly to the Chief Commercial Officer. You will manage client relationships, coordinate project communications and ensure projects run on time from enquiry through production.

This role is hybrid, based in Amsterdam, with opportunities to travel. You will work across Design, Production, Sustainability and Finance, acting as the essential link between clients and internal specialists while

Qualifications

• 2–4 years' experience in account management, client services, commercial operations or project management.
• Fluent English is required; additional European languages including Italian are advantageous.
• Based in Amsterdam or willing to relocate (EU work rights required).

Responsibilities

• Build trusted, long‑term client relationships and be the primary day‑to‑day contact.
• Coordinate proposals, quotations, presentations and client‑facing documentation.
• Support new business opportunities through research and lead generation.
• Maintain CRM records and sales pipeline updates.
• Provide executive support to the CCO and assist with client visits and events.

Skills

Account management

Client relationships

Project coordination

Cross-functional collaboration

Communication

Fluent English

Organised

Independence

Tools

CRM software

Job description

Welcome Studios is the world's first Earth positive eyewear design and manufacturing company. We are innovative designers, passionate researchers and supply chain experts. We build brands, global connections and relationships that last.

We are seeking an Amsterdam-based Account Manager to join our growing global team.

This is a unique opportunity to work directly alongside our Chief Commercial Officer (CCO) to help build, manage and grow long‑term client relationships.

The successful candidate will become a trusted partner to both our clients and internal teams, ensuring projects remain on track, exceptionally organized and delivered to the highest standard from initial enquiry through to production.

This is not a traditional sales role. We collaborate with the world’s leading brands to deliver custom eyewear collections, managing the entire lifecycle from initial concept to final production. We are looking for a proactive professional who thrives on cultivating lasting partnerships, overseeing complex project workflows, and serving as the essential link between our clients and internal specialist teams.

Over time, this role has the opportunity to grow into a senior commercial leadership position within Welcome Studios.

Role Overview

Reporting directly to the Chief Commercial Officer (CCO), you will work across account management, commercial operations and project coordination.

You will support the commercial function by managing client relationships, coordinating project communication and ensuring every client experience reflects the high standards Welcome Studios is known for.

Working closely with Design, Production, Sustainability and Finance, you will become the central coordinator for each project - keeping stakeholders aligned, identifying potential issues early and ensuring timelines, approvals and deliverables stay on track.

You'll also act as the right hand to the CCO, supporting commercial initiatives, client presentations, strategic projects and helping scale the commercial function as the business continues to grow.

Key Responsibilities

Client Relationship Management

• Build trusted, long‑term relationships with existing and prospective clients.
• Become a primary day‑to‑day point of contact for client communication.
• Deliver an exceptional client experience throughout every stage of the project lifecycle.
• Lead client onboarding and ensure clear communication of Welcome Studios' processes, timelines and expectations.
• Support client presentations, meetings and workshops.

Account Management & Commercial Operations

• Work alongside the Chief Commercial Officer (CCO) to manage key accounts and commercial priorities.
• Coordinate proposals, quotations, presentations and client‑facing documentation.
• Support new business opportunities through research, new market expansions, lead generation and follow‑up.
• Support the achievement of commercial growth objectives by identifying opportunities to expand existing client relationships and contributing to new business development initiatives.
• Progressively take ownership in managing client accounts and commercial conversations as your experience and confidence grows.
• Maintain CRM records, sales pipeline updates and commercial reporting.
• Assist with trade shows, industry events and client visits.
• Provide executive support to the CCO including calendar management, meeting coordination, travel planning and commercial administration where required.

Project Coordination

• Act as the central communication point between Commercial, Design, Production, Sustainability and Finance throughout each project.
• Monitor project progress to ensure timelines, approvals and deliverables remain on track.
• Identify potential bottlenecks early and coordinate with internal teams to proactively resolve issues.
• Ensure clients receive timely updates and clear communication throughout each project.
• Support smooth handovers between departments and maintain visibility across all active projects.
• Coordinate meetings, presentations, client visits and travel logistics across key cities including Paris, London, LA and New York.

Cross Functional Collaboration

• Build strong working relationships across all internal departments to ensure seamless project delivery.
• Support problem‑solving across commercial and operational challenges.
• Help improve internal processes and communication between teams.
• Maintain organised project documentation and workflow visibility.
• Provide flexible support across departments as business priorities evolve, contributing wherever needed to ensure successful project outcomes.

Preferred Experience & Skills

• 2-4 years' experience in account management, client services, commercial operations or project management.
• Experience within eyewear, fashion, consumer products or manufacturing is highly regarded but not essential.
• Outstanding relationship‑building and communication skills.
• Highly organised with exceptional attention to detail.
• Ability to manage multiple projects simultaneously while remaining calm under pressure.
• Strong commercial awareness and problem‑solving ability.
• Comfortable working cross‑functionally with multiple stakeholders.
• Self‑motivated, proactive and able to work independently.
• Fluent English is required. Additional European languages, including Italian, are advantageous but not essential.
• Based in Amsterdam or willing to relocate to Amsterdam (valid EU work rights required).
• Full‑time role - starting H1 2027.
• Performance‑based bonus structure linked to both individual contributions and company revenue performance.
• Based in Amsterdam, Netherlands.
• Flexible hybrid working arrangements (split between remote and at the Amsterdam Studio, in a prime central location).
• Allowance of 4 pairs of personal eyewear, per year.
• Opportunity for international travel.
• Direct mentoring from the Chief Commercial Officer.
• Work closely with leadership in a rapidly growing global eyewear business.

Welcome Studios is a proud equal opportunity employer. We celebrate diversity and are committed to creating a safe and respectful workplace for our team. All employment decisions are based on business needs, job requirements and individual qualifications. We are inclusive and do not discriminate on the basis of race, religion, gender, national origin, sexual orientation, gender identity or expression, age, marital status, disability status or any other aspect protected by law.