#892 Projectmanager / Service Manager (eCommerce / PIM) – Hybride (Den Bosch / remote)

Dilaco NL; 's-Hertogenbosch; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Dilaco NL is seeking a temporary (or freelance) Project Manager / Service Manager for a PIM and eCommerce environment. Start date December 1st; duration 6+ months at 37.5 hours per week. The role is hybrid, with 1 day in Den Bosch (NL) and the rest remote.

English fluency required; please submit an English CV. You will collaborate with the eCommerce and PIM Domain Owner, development teams and business stakeholders to deliver projects on time.

Qualifications

• Minimum of 3 years as Service Manager or in a comparable role.
• Understanding of APIs on a technical level.
• Experience in project management and international teams.
• Cross-functional collaboration across product, development and business stakeholders.

Responsibilities

• Participate and lead projects in a PIM/eCommerce environment.
• Lead supplier work according to contracts.
• Manage incidents and requests for OpCos and coordinate resolution.
• Bridge between platform team and OpCo end-to-end responsibilities.
• Maintain relationships with technology, software and security vendors.
• Collaborate with Product Owners, Business Analysts and developers.

Skills

Project management

APIs

Agile / Scrum

Stakeholder management

Cross-functional collaboration

Job description

Introduction

We are looking for a temporarily (or freelance) Project manager / Service manager for a PIM system / eCommerce environment.
Start date: December 1st
Duration: 6+ months (37.50 hours a week)
Location: hybride, 1 day Den Bosch (NL), the rest remote
Language: Fluent in English
*Please submit English version of the cv*
#ict #projectmanager# service manager #productinformationmanagement #PIM #eCommerce

Organization

As an Experienced project manager / Service Manager you work closely with the eCommerce and PIM Domain Owner, development teams as well as business stakeholders.
You are confident and can easily adapt to a challenging enviroment and support on multiple projects (Webshops) at once in the eCommerce area. The selected person would need to understand the solutions of domain and technical aspects in order to deliver defined projects in time.

In this role we expect you to have also technical understanding of solutions of the domain and you also support the domain owner to lead eCommerce and PIM area and deliver defined projects in time.
You bring knowledge and experience of the service management, software architecture, cloud services and API management. You are capable to lead the projects and different suppliers according to their contracts. Knowledge about eCommerce and/or Product Information management area seen as benefit.
In addition to the eCommerce and PIM IT team, you work with Product Owners, Business Analysts, developers and of course inspiring stakeholders. You report to the eCommerce and PIM Product Owner.

Function

In this role we expect you to have also technical understanding of solutions of the domain and you also support the domain owner to lead eCommerce and PIM area and deliver defined projects in time.
You bring knowledge and experience of the service management, software architecture, cloud services and API management. You are capable to lead the projects and different suppliers according to their contracts. Knowledge about eCommerce and/or Product Information management area seen as benefit.
In addition to the eCommerce and PIM IT team, you work with Product Owners, Business Analysts, developers and of course inspiring stakeholders. You report to the eCommerce and PIM Product Owner.

Main Responsibilities

• Participate and lead the projects
• Lead supplier work according to their contracts
• Manage overall incident and request for the company’s OpCos
• Manage assignment of incidents to other support teams (infrastructure or applications)
• Coordinate troubleshooting, support and service
• Bridge the gap between our platform team and various OpCo’s end-to-end responsibilities for the application development, operation, and maintenance
• Maintain relationships with technology, software, and security vendors
• Maintain familiarity with current and upcoming compliance requirements & regulation, services, and other developments in own area.

Attitude

• Strong communicator and team player experienced in Agile way-of-working and Scrum
• Being a good sparring partner for Product Owner as well as process experts/key users
• Self-starter, working effectively and independently
• Ability to multi-task and establish priorities in good relation with stakeholders and team

Requirements

Experience Required

• A minimum of 3 years work experience as Service Manager or in a comparable role
• Understanding and previous experience of API’s on a technical level
• Previous experience in project management
• Prior experience working in international teams with distributed application development
• Demonstrated cross functional knowledge and collaboration, i.e. ability to look at the end to end process and understand how it fits together.

General Skills (non-technical)

• Must be detail oriented, a self-starter and strong team player
• Excellent verbal and written communication and time management
• Flexible and adaptable in the face of changing priorities or circumstances
• Ability to make decisions and be accountable for decisions and actions
• Copes well under pressure and with uncertainty
• Drives for result and has problem solving ability