WORKSHOP SUPERVISOR

Bateriku; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A vehicle service company in Kuala Lumpur is seeking a Workshop Supervisor to oversee workshop operations, manage a team, and ensure compliance with safety standards and repair protocols. The ideal candidate will be responsible for supervising vehicle diagnostics, repairs, and maintenance, while maintaining high service quality. Leadership skills are crucial as you'll be guiding a diverse team and addressing customer concerns promptly. This position offers a pivotal role in enhancing workshop efficiency.

Responsibilities

• Supervise all workshop activities, including vehicle diagnostics, repairs, and maintenance.
• Allocate tasks and monitor progress to ensure timely completion of jobs.
• Maintain high standards of service quality and adherence to repair protocols.
• Oversee the proper use of tools, equipment, and diagnostic systems.
• Lead and manage a team of Service Advisor, Admin & Spare Parts, Senior Technician, and Technician.
• Assign tasks based on individual skills and expertise.
• Conduct regular team meetings to review goals, updates, and challenges.
• Provide technical guidance and support to team members when needed.
• Address customer complaints or concerns promptly and professionally.
• Ensure compliance with safety standards and workshop regulations.
• Conduct regular safety inspections and audits.
• Enforce proper use of PPE and safe work practices.
• Manage workshop inventory (tools, equipment, spare parts).
• Monitor stock levels and coordinate with suppliers for timely procurement.
• Ensure tools and equipment are well-maintained and calibrated.
• Maintain accurate records of repair jobs, parts used, and service details.
• Generate and analyze workshop performance and efficiency reports.
• Provide management with regular updates on workshop operations.

Job description

Responsibilities

• Supervise all workshop activities, including vehicle diagnostics, repairs, and maintenance.
• Allocate tasks and monitor progress to ensure timely completion of jobs.
• Maintain high standards of service quality and adherence to repair protocols.
• Oversee the proper use of tools, equipment, and diagnostic systems.
• Lead and manage a team of Service Advisor, Admin & Spare Parts, Senior Technician, and Technician.
• Assign tasks based on individual skills and expertise.
• Conduct regular team meetings to review goals, updates, and challenges.
• Provide technical guidance and support to team members when needed.
• Address customer complaints or concerns promptly and professionally.
• Ensure compliance with safety standards and workshop regulations.
• Conduct regular safety inspections and audits.
• Enforce proper use of PPE and safe work practices.
• Manage workshop inventory (tools, equipment, spare parts).
• Monitor stock levels and coordinate with suppliers for timely procurement.
• Ensure tools and equipment are well-maintained and calibrated.
• Maintain accurate records of repair jobs, parts used, and service details.
• Generate and analyze workshop performance and efficiency reports.
• Provide management with regular updates on workshop operations.