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Workplace Exp Coordinator (PJ)

CBRE

Selangor

On-site

MYR 100,000 - 150,000

Full time

11 days ago

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Job summary

As a Workplace Experience Associate at a leading company, you will deliver exceptional customer service, manage facility access, and support various operational functions. This role requires a proactive individual with excellent communication skills and experience in office management. Join a dynamic team where you will enhance the workplace experience for all visitors and employees.

Qualifications

  • 3-4 years of job-related experience.
  • Comprehensive understanding of processes within job function.
  • In-depth knowledge of Microsoft Office products.

Responsibilities

  • First point of contact for employees and guests, overseeing security procedures.
  • Resolve inquiries and complaints professionally.
  • Conduct new hire orientation and training.

Skills

Customer Service
Communication
Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:
  • First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
  • Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
  • Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
  • Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
  • Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
  • Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
  • Review customized client materials to ensure they follow brand guidelines.
  • Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
  • Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
  • Follow specific directions as given by the manager and work under minimal supervision.
  • Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
  • Impact own team and other teams whose work activities are closely related.
  • Suggest improvements to existing processes and solutions to improve the efficiency of the team.
  • Evaluate and communicate unusual and/or complex content in a concise and logical way.
What You’ll Need:
  • High School Diploma or GED with 3-4 years of job-related experience.
  • A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Advanced organizational skills with an inquisitive mindset.
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