{WFH} IT Functional Consultant

Aiodin Tech Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 70,000; Full time

Job summary

A leading technology firm based in Kuala Lumpur is seeking a Business Analyst to enhance its product offerings. The role includes conducting business analysis, performing gap analysis, and engaging with clients to ensure proper implementation and satisfaction. The ideal candidate will have a Bachelor’s degree in a related field and demonstrated experience in requirements gathering and functional analysis across diverse teams.

Qualifications

• Bachelor’s degree or higher required.
• Proven experience in business functional analysis, requirements gathering.
• Strong analytical and problem-solving skills essential.

Responsibilities

• Develop product mastery to provide optimal solutions.
• Conduct detailed business functional analysis with clients.
• Perform functional testing and manage post-implementation support.

Skills

Analytical skills

Communication

Problem-solving

Collaboration

Education

Bachelor’s Degree in Computational Science, Information Technology or equivalent

Job description

Product Mastery: Develop a deep understanding of our product suites, including their features and business functions, to tailor solutions that meet client needs and ensure optimal use of our products.

Business Analysis: Collaborate with clients and end-users to conduct detailed business functional analysis, ensuring that all client requirements are accurately gathered and aligned with project goals.

Gap Analysis: Lead gap analysis efforts during the project requirements phase, identifying discrepancies between client expectations and our solutions' capabilities.

Cross-functional Collaboration: Work with technical teams to translate client requirements into actionable customization plans, setting realistic delivery timelines.

Functional Testing: Oversee and perform functional testing to verify that solutions meet client expectations and align with product capabilities.

Client Engagement: Deliver product presentations, demonstrations, and training sessions to ensure clients understand and can effectively utilize the customized functionalities.

Documentation: Create clear documentation for client requirements, customization processes, and solution features for transparency and future reference.

Post-Implementation Support: Provide ongoing support after project completion, troubleshooting issues and addressing client queries to ensure satisfaction.

Requirements:

• Bachelor’s Degree or higher in Computational Science, Information Technology, or equivalent.
• Proven experience in business functional analysis, requirements gathering, and gap analysis.
• Strong analytical skills to understand complex business processes and translate them into insights.
• Excellent communication and presentation skills for engaging with technical and non-technical stakeholders.
• Effective collaboration skills within cross-functional teams.
• Problem-solving abilities with a proactive, solutions-oriented approach.

Additional Information:

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