Warehouse Operations Manager (Senai)

Summary:

We are looking for an experienced Warehouse Operations Manager to lead day-to-day warehouse activities and ensure the achievement of KPIs and SLAs. The ideal candidate will have a proven track record in 3PL warehouse operations, team leadership, and process optimization, while ensuring financial management, compliance, and continuous improvement.

Key Responsibilities:

• Ensure daily, weekly, and monthly KPIs and SLAs are met in collaboration with the Customer Representative.
• Oversee budgets, P&L, revenue streams, and costs to maintain profitability.
• Plan and manage warehouse manpower, including shift rotations, to meet customer SLAs.
• Manage inbound, inventory, and outbound operations to ensure smooth and efficient workflows.
• Lead operational teams to consistently achieve KPIs and customer SLAs.
• Perform cycle counts to maintain 99% inventory accuracy.
• Ensure DIFOT (Delivery in Full, On Time) and OTIF (On Time and In Full) targets are met above customer expectations.
• Implement ISO 9001, OHSAS 18001, and DHL Supply Chain standards across operations.
• Identify and implement warehouse processes and policies to meet ISO, customer, and company standards.
• Manage team performance and provide daily reports reflecting KPI achievements.

Requirements:

• 5+ years in 3PL warehouse operations and 3+ years in new warehouse setup and policy implementation.
• 3+ years in a managerial role overseeing 15+ employees.
• Strong experience in manpower planning, OMS systems, and advanced data reporting.
• Degree in Engineering, Logistics & Supply Chain, Business Management or related field.
• Excellent leadership, communication, and organizational skills.
• Strong ability to drive performance, process improvement, and compliance with standards.