Warehouse Operations Manager

YCH Group; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

YCH Group is seeking an experienced leader to oversee strategic warehousing and logistics operations in Selangor. The role involves ensuring operational efficiency, maintaining high safety standards, and leading cross-functional teams. Candidates must possess a Bachelor's degree and significant experience in logistics and warehouse management, focusing on continuous improvement and cost optimization strategies.

Qualifications

• 8-10 years of experience in warehousing and logistics, with 5 years in a leadership role.
• Proven record managing large-scale logistics operations.
• Strong knowledge of logistics systems such as WMS, TMS, ERP.

Responsibilities

• Lead logistics operations and ensure KPI metrics are met.
• Develop relationships with customers and manage complaints.
• Champion continuous improvement initiatives in operations.

Skills

Leadership

Communication

Problem-Solving

Analytical Skills

Financial Acumen

Education

Bachelor’s Degree in Logistics, Supply Chain, Business Administration

Tools

WMS

TMS

ERP systems

Job description

1. Strategic Warehousing & Logistics Operations

• Lead the planning and execution of daily warehousing and logistics operations in alignment with SOPs and business objectives.
• Ensuring tailored service delivery, operational efficiency, and account-specific KPIs are consistently met.
• Ensure achievement of key operational KPIs, including accuracy, lead time, throughput, and service levels.
• Oversee system integrity by ensuring all inventory and transaction data is accurately and promptly updated.
• Drive operational excellence through monitoring and continuous process improvement.
• Lead the implementation of warehouse automation and digital solutions for greater efficiency.

2. Customer Service & Stakeholder Management

• Develop and maintain strong relationships with key customers, ensuring service excellence and timely issue resolution.
• Act as the escalation point for customer complaints, driving root cause analysis and corrective actions.
• Collaborate with commercial and customer service teams to align logistics execution with customer requirements.
• Lead the preparation and presentation of operational reports and performance reviews for key clients.

3. Continuous Improvement & Cost Optimization

• Design and implement strategic initiatives to optimize warehousing and distribution efficiency, resource allocation, and cost structure.
• Champion lean practices, workflow improvements, and system enhancements that reduce lead times and improve service delivery.
• Lead cross-functional projects focused on scalability, automation, and operational sustainability.

4. Leadership & People Development

• Provide leadership, direction, and coaching to warehouse and logistics teams across multiple sites or regions.
• Develop talent pipelines by identifying skill gaps, providing training, and promoting internal mobility and leadership development.
• Foster a high-performance culture that embraces continuous improvement, accountability, and collaboration.
• Ensure team structures and resource planning support business growth and seasonal demand variations.

5. Facility, Safety & Compliance Oversight

• Ensure all facilities and equipment are maintained to high operational and safety standards.
• Drive a culture of safety and compliance by enforcing company policies, conducting regular audits, and ensuring zero-incident operations.
• Oversee the implementation of preventive maintenance programs and ensure adherence to workplace safety and regulatory requirements.
• Maintain proper documentation, audit trails, and risk mitigation plans for operational activities.

Qualifications & Requirements:

• Bachelor’s Degree in Logistics, Supply Chain, Business Administration or related field.
• Minimum 8–10 years of progressive experience in warehousing and logistics, with at least 5 years in a leadership role.
• Proven track record in managing large-scale logistics operations and leading cross-functional teams.
• Strong knowledge of WMS, TMS, and ERP systems.
• Excellent leadership, communication, and problem-solving skills.
• Strong analytical and financial acumen with experience in cost control and budgeting.