Waiter / Waitress (172775)

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in Kuala Lumpur is seeking a dynamic Waiter/Waitress to enhance guests' dining experiences. The role includes greeting guests, taking orders, and ensuring attentive service. Candidates with a pleasant appearance and strong communication skills are encouraged to apply, regardless of their experience level.

Qualifications

• Minimum SPM qualification or relevant hospitality certification.
• At least 1 year of experience or fresh graduates are welcome.
• Fluency in English and Malay.

Responsibilities

• Greet guests and escort them to their tables.
• Take food and beverage orders accurately.
• Ensure timely delivery of orders and guest satisfaction.

Skills

Interpersonal skills

Communication skills

Pleasant appearance

Education

SPM qualification or relevant hospitality certification

Job description

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center,Traders Hotel by Shangri-Lais looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department:Food & Beverage

Reports To: Outlet Manager
Job Summary:Waiter/ Waitress is responsible for greeting guests, taking orders, and serving food and beverages while ensuring a pleasant dining experience.

Key Responsibilities:

• Welcome and escort guests to their tables in a courteous and professional manner.

• Accurately take food and beverage orders and input them into the system.

• Coordinate with the kitchen team to ensure timely and correct delivery of orders.

• Serve food and beverages efficiently, following service standards.

• Monitor assigned tables and ensure guest satisfaction throughout their dining experience.

• Maintain cleanliness and proper setup of the dining area before, during, and after service.

Skills and Qualifications:

• Minimum SPM qualification or relevant hospitality certification.

• At least 1 year of experience in a similar role, or fresh graduates with strong interest in hospitality are encouraged to apply.

• Pleasant appearance with strong interpersonal and communication skills.

• Proficient in English and Malay; knowledge of Mandarin, Korean, or Japanese is an added advantage.

• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.