Waiter/Waitress

Minor Hotels; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company seeks team members for its Food & Beverage department, focusing on excellent guest service and adherence to hotel policies. Candidates should have a high school diploma and previous experience in a similar role. This position offers opportunities to develop skills within a vibrant team environment.

Qualifications

• Previous experience in a Food & Beverage/Restaurant role.
• Passion for teamwork.

Responsibilities

• Ensure timely service and smooth operation in all departments.
• Answer guests' questions about services and facilities.
• Maintain strict security measures and cleanliness standards.

Skills

Guest service skills

Teamwork

Education

SPM

High School diploma

Job description

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

• To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• Check out with your Supervisor before leaving your station or the floor for any reason
• To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
• Follow all safety policies to ensure a safe work area
• Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
• Maintain your station in accordance with standards at all times
• Develop a complete knowledge of menus
• Learn and correctly use the Point of Sale equipment and follow procedures
• To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
• Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
• Check corridors for trays when returning from taking orders (Room Service)
• Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
  
  

Qualifications

SPM

High School diploma

Previous experience in a Food & Beverage/Restaurant role

Passion for teamwork

Excellent guest service skills