Waiter/ Waitress

Shangri-la Hotels and Resorts Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious hotel group in Kuala Lumpur is seeking a skilled Waiter/Waitress to provide exceptional service in its F&B outlet. Candidates should have at least one year of experience, strong communication skills, and a customer-focused attitude. This role offers the chance to work in a dynamic environment with flexible hours, including weekends and holidays.

Qualifications

• Minimum 1 year of experience in F&B service, preferably in a hotel or upscale restaurant.
• Pleasant personality with a proactive attitude.
• Willing to work flexible hours, including weekends and public holidays.

Responsibilities

• Provide professional service to guests in the F&B outlet.
• Present menus and take accurate food and beverage orders.
• Ensure orders are served promptly and correctly.

Skills

Strong communication skills

Customer-focused attitude

Ability to work in a team

Education

Minimum SPM or equivalent

Diploma in Hospitality or related field

Job description

Career Opportunities: Waiter/ Waitress (172561)

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Responsibilities

• Provide professional, warm, and engaging service to guests in the assigned F&B outlet
• Present menus, take accurate food and beverage orders, and make recommendations where appropriate
• Ensure all orders are served promptly and correctly, meeting the hotel’s service standards
• Set up tables according to the required setup and maintain cleanliness of the dining area at all times
• Coordinate with kitchen and bar teams to ensure smooth and timely service delivery
• Handle guest inquiries, feedback, or complaints professionally and escalate when necessary
• Upsell food, beverage, and special promotions to enhance guest experience and revenue
• Follow all hygiene, safety, and hotel policies including grooming standards and COVID-19 protocols

Qualifications

• Minimum SPM or equivalent; a diploma in Hospitality or related field is an added advantage
• At least 1 year of experience in F&B service, preferably in a hotel or upscale restaurant environment
• Pleasant personality with strong communication and interpersonal skills
• Customer-focused with a proactive and positive attitude
• Ability to work in a fast-paced, team-oriented environment
• Willing to work flexible hours, including weekends and public holidays
• Basic knowledge of food and beverage menus, allergens, and service techniques
• Able to converse in English; additional languages are a plus