VP2, Head of Card Ops Processing Ctr

Monroe Consulting Group; Malaysia; On-site; MYR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking financial institution as the FVP of Credit Card Operations Processing Control. In this pivotal role, you will oversee a dynamic team, ensuring operational excellence and compliance while driving process improvements. With a focus on leadership and innovation, you will play a crucial part in enhancing service quality and productivity in a fast-paced environment. This is an exceptional opportunity for a seasoned professional to make a significant impact in the banking sector, guiding a talented team towards achieving high standards and operational success.

Qualifications

• 10+ years of experience in retail banking operations, particularly in credit/debit cards.
• Strong leadership skills with experience managing large teams.

Responsibilities

• Lead the COPC team and manage day-to-day operations to meet SLAs.
• Streamline processes to improve efficiency and reduce costs.

Skills

Retail Banking Operations

Team Management

Change Management

Analytical Skills

Interpersonal Skills

Problem-Solving Skills

Education

Bachelor's Degree

Job description

Executive recruitment firm Monroe Consulting Group's Professional Division is partnering with a leading financial institution that is making its mark in the innovation realm. Our esteemed client is seeking an experienced professional to be their FVP, Credit Card Operations Processing Control, responsible for planning and managing resources effectively to meet daily operations requirements, monitoring operations performance to ensure the team meets SLAs at all times, and maintaining high standards of operations control and compliance within the division. You will lead and manage the Card Operations Processing Centre team and related stakeholders, including counterparts in Singapore.

Job Responsibilities:

1. Lead the COPC team
2. Responsible for day-to-day operations to ensure SLAs and all deliverables are met
3. Streamline processes to reduce operating costs and turnaround times without compromising quality and risk
4. Conduct internal reviews and tests to ensure compliance
5. Assist with data analysis, report findings, and recommend corrective and preventive actions
6. Proactively manage and resolve customer and business unit feedback and queries promptly
7. Drive operations-related projects and process improvements
8. Lead and coach staff to high standards of performance, productivity, and service quality
9. Ensure adherence to the Bank's policies, guidelines, operations control, and compliance requirements
10. Keep operation procedures up-to-date
11. Identify opportunities to improve productivity, efficiency, and service quality within the team and division, mentoring staff to ensure high standards

Job Requirements:

1. Bachelor's degree (minimum)
2. At least 10 years of retail banking operations experience, especially in Credit/Debit Cards Operations
3. At least 10 years of team management experience with a team of at least 20 members
4. Ability to multi-task and adapt to change in a fast-paced environment
5. Experience in change management projects, including successful RPA and automation implementations
6. Strong organizational, management, and leadership skills
7. Excellent analytical and problem-solving skills
8. Strong interpersonal and communication skills, both verbal and written
9. Ability to think objectively and creatively analyze issues
10. Ability to work under pressure