VP, Strategy & Operations

Bjak Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A digital financial platform provider in Kuala Lumpur is seeking a Business Operations Manager to drive operational excellence and lead cross-functional initiatives. This role will work closely with the CEO, ensuring strategic goals are met through effective execution. The ideal candidate has over 5 years in business operations or strategy with strong analytical and leadership skills. The position offers competitive compensation and opportunities for career progression within a dynamic and innovative company.

Benefits

Competitive, performance-based compensation

Direct involvement in company strategy

Opportunity for career progression

Qualifications

• 5+ years in consulting, business operations, or strategy (startup or high-growth preferred).
• Proven ability to lead complex, cross-departmental initiatives.
• Experience working directly with senior executives.

Responsibilities

• Work with the CEO to define and track strategic goals and initiatives.
• Oversee daily operations to ensure productivity and compliance.
• Manage billing, collections, and operational cost management.
• Prepare data and recommendations for executive decision-making.
• Lead and structure leadership meetings and maintain progress.
• Track and report operational performance metrics.
• Lead strategic projects from start to completion.

Skills

Analytical skills

Problem-solving

Strong communication

Leadership

Job description

Overview

At BJAK, we're building Southeast Asia's leading digital financial platform at speed. Our mission is to simplify access to insurance and financial services for millions. As the Business Operations Manager, you'll work directly with the founder to turn strategy into execution and execution into measurable results.

This is not a coordinator position. As VP, Strategy & Operations, you'll drive clarity, alignment, and operational excellence across departments, ensuring the company moves fast and scales efficiently.

Why This Role Matters

• Turn the CEO's vision into clear operational priorities.
• Drive company-wide execution and accountability.
• Oversee and optimize operations across multiple departments.
• Identify bottlenecks, solve problems, and implement scalable systems.
• Ensure every initiative moves the company closer to its goals.

Key Responsibilities

• Strategic Planning & Execution

  Work with the CEO to define and track strategic goals, OKRs, and company initiatives.

  Convert strategic plans into actionable operational roadmaps.

  Identify process gaps, eliminate inefficiencies, and scale high-impact initiatives.

  Ensure timely alignment and delivery across departments.

• Operational Management

  Oversee daily operations to ensure productivity and compliance.

  Manage timelines, reporting, collections, and invoice issuance.

  Establish standard operating procedures and monitor performance.

  Drive execution discipline and consistency across teams.

• Financial & Resource Management

  Oversee billing, collections, and operational cost management.

  Ensure timely and accurate documentation of financial activities.

  Collaborate with Finance to manage budgets and optimize spending.

  Provide regular performance and progress updates to senior management.

• Executive Enablement

  Prepare data, analysis, and recommendations for executive decision-making.

  Prioritize and manage the CEO's operational agenda and communication.

  Draft professional materials for internal teams, partners, and board members.

• Cross-Functional Leadership

  Lead and structure leadership meetings, off-sites, and project reviews.

  Work closely with department heads to resolve issues and maintain progress.

  Strengthen collaboration between Finance, HR, Marketing, Operations, and Medical Affairs.

• Reporting & Analysis

  Track and report operational performance metrics.

  Identify trends, issues, and opportunities for improvement.

  Conduct client and stakeholder feedback sessions to enhance service quality.

• Project Ownership

  Lead strategic, cross-functional projects from start to completion.

  Build and implement operational systems that support scaling.

  Ensure projects are delivered on time and produce measurable outcomes.

You Will Thrive Here If You...

Own your work and move fast to make things happen.

Stay adaptable when things change because they will.

Communicate clearly and stay calm when things get intense.

Think like a founder: proactive, hands-on, and focused on results.

Don't watch the clock, you care about getting it done right.

What You Bring

• 5+ years in consulting, business operations, or strategy (startup or high-growth preferred).
• Proven ability to lead complex, cross-departmental initiatives.
• Strong analytical, problem-solving, and communication skills.
• Experience working directly with senior executives.
• Deep understanding of operations, finance, and execution strategy.
• Sound judgment, discretion, and reliability in high-stakes work.
• Bonus: Experience in fintech, digital platforms, or founder-led companies.

Why Join Us

• Competitive, performance-based compensation.
• Direct involvement in company strategy and execution.
• Opportunity to shape high-impact, cross-functional initiatives.
• Career progression toward GM, COO, or other senior roles.
• A culture built on speed, ownership, and accountability.
• Flat structure - no politics, just results.

If you're ready to lead from behind the scenes and drive real impact, join us at BJAK.