VP, Fraud Surveillance Team Lead | Kuala Lumpur, MY

United Overseas Bank; Kuala Lumpur; On-site; MYR 100,000 - 160,000; Full time

Job summary

A leading bank in Asia is looking for a VP, Fraud Surveillance Team Lead in Kuala Lumpur. This role involves managing key fraud operations, ensuring compliance with policies, and leading a team to enhance fraud detection and prevention. Ideal candidates will have extensive experience in fraud management, strong decision-making skills, and a keen interest in scam prevention.

Qualifications

• 8-10 years in the card industry, especially in Authorization & Fraud Management.
• Proven ability to lead and manage a team effectively.
• Experience in risk management strategies.

Responsibilities

• Manage operations for CASA and Card Fraud Surveillance.
• Handle fraud-related inquiries and support projects on anti-scams efforts.
• Collaborate with teams to streamline processes and improve efficiency.

Skills

Decision-making

Problem-solving

Team management

Communication

Risk management

Education

Degree or equivalent qualification

Job description

VP, Fraud Surveillance Team Lead

Posting Date: 14 Jun 2025

Location: Kuala Lumpur, Wilayah Persekutuan

Company: UOB Innovation Hub 2 Sdn. Bhd.

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way - that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.

About the department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank's growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enable business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Description

• Manage 3 main functions of operations:

• Current Account Savings Account (CASA) Fraud Surveillance
• Card Fraud Surveillance
• Authorization Support & Other Non-Fraud Services

• Handle fraud-related inquiries from internal and external stakeholders.
• Support ad-hoc projects within the Business Unit on anti-scams efforts.
• Conduct regular case reviews to ensure compliance with company policies and procedures (e.g., call quality monitoring, SLA review).
• Coordinate with enforcement agencies to provide case support.
• Collaborate with cross-functional teams to provide insights on trending scams and recommendations.
• Identify opportunities to improve processes and mitigate evolving scam trends.
• Streamline processes to improve work efficiency, Service Level Agreement (SLA), and productivity.
• Review & monitor staff performance KPIs and conduct performance reviews.
• Provide training and support to staff on fraud detection and prevention measures.
• Lead and collaborate with departments including Operations, Risk, Audit, and Compliance on operational issues and resolutions.
• Review Standard Operating Procedures and ensure strict compliance to internal policies and procedures.
• Coordinate Business Continuity Plan (BCP) for the team.

CASA Fraud Surveillance

• Review fraud alerts actions completed by Fraud Analysts.
• Review high-volume transaction data to identify potential fraudulent transactions and root causes.
• Make decisions on whitelisting/blacklisting actions.
• Utilize various tools to gather facts and prepare case summaries for escalation, in accordance with SLAs.
• Compile monthly statistics for management reporting.

Card Fraud Surveillance

• Compile monthly statistics on various card fraud types for management reporting.
• Review call performance to ensure SLA compliance.
• Respond to fraud-related inquiries from stakeholders.
• Maintain accurate records of credit card transactions and authorizations.
• Conduct call quality reviews to ensure policy compliance.

Requirements

• Degree or equivalent qualification preferred.
• Prior leadership or managerial experience in a similar role.
• Experience in card payment systems, with 8-10 years in the card industry, especially in Authorization & Fraud Management.
• Proven ability to lead and manage a team effectively.
• Excellent decision-making and problem-solving skills.
• Ability to develop and implement strategic plans for surveillance and security for CASA and Cards.
• Experience in risk management strategies.
• Ability to handle complex and evolving challenges in Card and CASA surveillance and security.
• Strong written and communication skills.
• Ability to work in a fast-paced environment, managing pressure and job demands.
• Previous experience in fraud surveillance in banking or law enforcement agencies is highly regarded.
• Keen interest in scam prevention.

This job posting is active.