VP, Fraud Surveillance Team Lead

United Overseas Bank; Kuala Lumpur; On-site; MYR 180,000 - 250,000; Full time

Job summary

A leading bank in Asia seeks a VP, Fraud Surveillance Team Lead to oversee fraud operations and management. You will lead initiatives for fraud detection and prevention, ensure compliance, and enhance operational efficiency. This strategic role requires strong leadership and extensive industry experience within a dynamic environment.

Qualifications

• Leadership or managerial experience in a similar role.
• 8-10 years in the industry with focus on card payment systems.
• Experience in banking fraud surveillance or law enforcement preferred.

Responsibilities

• Manage CASA and Card Fraud Surveillance, leading a team.
• Handle fraud-related inquiries and support anti-scam projects.
• Conduct regular case reviews ensuring compliance and performance monitoring.

Skills

Leadership

Decision-Making

Problem-Solving

Strategic Planning

Communication

Education

Degree or equivalent qualification

Job description

VP, Fraud Surveillance Team Lead

Posting Date: 14 Jun 2025

Location: Kuala Lumpur, Wilayah Persekutuan

Company: UOB Innovation Hub 2 Sdn. Bhd.

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way - that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.

About the department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank's growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enable business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Description

• Manage 3 main functions of operations:

• Current Account Savings Account (CASA) Fraud Surveillance
• Card Fraud Surveillance
• Authorization Support & Other Non-Fraud Services

Responsibilities include:

• Handling fraud-related inquiries from internal and external stakeholders.
• Supporting ad-hoc projects within the Business Unit on anti-scams efforts.
• Conducting regular case reviews to ensure compliance with policies and procedures (e.g., call quality monitoring, SLA review).
• Collaborating with enforcement agencies to provide case support.
• Providing insights on trending scams and recommendations through cross-functional collaboration.
• Identifying opportunities to improve processes and mitigate scam trends.
• Streamlining processes to enhance work efficiency, SLA, and productivity.
• Monitoring staff performance KPIs and conducting performance reviews.
• Providing training on fraud detection and prevention measures.
• Leading operational discussions with departments including Operations, Risk, Audit, and Compliance.
• Reviewing SOPs to ensure internal policy compliance.
• Coordinating Business Continuity Plans (BCP) for the team.

CASA Fraud Surveillance

• Reviewing fraud alerts and actions by Fraud Analysts.
• Analyzing high-volume transaction data to identify potential frauds.
• Deciding on whitelisting/blacklisting actions.
• Using various tools to gather facts and escalate cases timely.
• Compiling monthly statistics for management reports.

Card Fraud Surveillance

• Compiling monthly statistics on card fraud types.
• Reviewing call performance to meet SLA.
• Responding to fraud inquiries from stakeholders.
• Maintaining records of credit card transactions and authorizations.
• Conducting call quality reviews for compliance.

Requirements

• Degree or equivalent qualification preferred.
• Leadership or managerial experience in a similar role.
• Experience with card payment systems, ideally 8-10 years in the industry.
• Proven team management skills.
• Strong decision-making and problem-solving skills.
• Strategic planning and surveillance expertise for CASA and Cards.
• Risk management experience.
• Ability to handle complex challenges in card and CASA security.
• Excellent communication skills.
• Ability to work under pressure in a fast-paced environment.
• Experience in banking fraud surveillance or law enforcement preferred.
• Keen interest in scam prevention.