VP, Deputy Team Lead, AFC Operations

UOB; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

UOB is seeking a KYC/CDD Senior Manager to oversee compliance and customer onboarding processes within the Group Wholesale Banking sector. This pivotal role focuses on ensuring robust adherence to AML/CFT regulations, improving operational efficiency, and managing complex customer profiles. Ideal candidates will possess extensive experience in financial crime regulation and a strong analytical background, with the potential for personal growth within the innovative UOB Innovation Hub environment.

Qualifications

• 8 years of KYC / CDD experience required.
• Experienced in financial crimes risks and customer due diligence.
• Proficient in Mandarin is an advantage.

Responsibilities

• Manage KYC and CDD requirements in customer onboarding.
• Support the Team Manager in AML CDD strategic program.
• Conduct AFC related trainings to the team.

Skills

Risk management

AML/CFT compliance

Analytical skills

Communication

Education

Certification as an AML specialist (e.g., CAMS / Diploma in AML)

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe, and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United, and Committed, and our people philosophy of Care, Growth, and Trust.

About the department

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development, and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate, and purposeful about delivering trusted financial solutions that enable business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Description

This role requires the incumbent to manage and oversee KYC and CDD requirements in customer onboarding and periodic reviews with a key focus on ensuring compliance with regulatory requirements, to address AML / CFT & Sanctions concerns. Customer segments within Group Wholesale Banking include customers classified as non-individuals.

In this role, the primary responsibilities of the incumbent are:

1. Support the Team Manager in undertaking joint ownership, accountability, and execution in overall AML CDD strategic program for the customer segments within Group Wholesale Banking.
2. Consistently review & work with key stakeholders to enhance work processes to achieve operational efficiency while ensuring consistent interpretation and implementation of Group Compliance AML/CFT policies and framework.
3. Revise and update local SOP and workflow processes for operational efficiency and effectiveness.
4. Conduct AFC related trainings to the team.
5. Escalate and highlight potential concerns / risks and proactively share best risk management practices.
6. Ensure agreed SLAs supported by the teams are met.
7. Responsible for checking and signing off complex and high-risk customers due diligence profiles for all jurisdictions.
8. Work with Group AFC Ops function to manage queries during External / Internal Audit, Group Compliance, and Regulatory Audit for favorable review outcomes.
9. Support and work with the KYC teams performing CDD fulfillment to meet Bank and Regulatory requirements pertaining to customer’s life cycle with the Bank.
10. Focus on procedures and processes to enable the KYC teams to achieve monthly satisfactory scores for Key Operational Risk Indicator (KORI) metrics.
11. Provide oversight and steer to ensure alignment of bank’s management responsibility and principles for effective risk and controls and connectivity across the teams and with Group AFC Ops.
12. Support Group AFC Ops in FACTCA and CRS reporting matters.

Requirements

The primary requirements (not limited to) of the incumbent are:

1. At least 8 years of relevant experience in KYC / CDD.
2. A track record in risk and regulatory matters pertaining to know your customer (KYC) and financial crimes risks and typologies in ensuring customer due diligence is executed appropriately, with a clear thought process, rather than a tick box exercise.
3. Experienced in analyzing and quantifying issues tied to AML CDD / transactions / activities surveillance.
4. To demonstrate relevant experience in the management of people and relationships via supervisory experiences.
5. Together with the Group AFC Ops (where applicable), support to advise senior stakeholders with a level of confidence, knowledge, and stature in the handling of customers’ due diligence requirements.
6. Align thinking and behaviors that are in tandem with the Bank’s commitment against financial crimes, with the highest level of integrity and the ability to balance commercial objectives with the exercise of independent and prudent judgement.
7. Certification as an AML specialist (e.g., CAMS / Diploma in AML) with a recognized institution will be an advantage.
8. Proficient in Mandarin is an added advantage.