Visa Project Counsellor

YMG GROUP; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A visa and immigration consultancy is seeking a customer service representative in Kuala Lumpur. The ideal candidate must possess a degree and have over 2 years of experience in customer service or a related field. Fluency in Mandarin and English is required as the role involves client interactions mainly from Chinese-speaking regions. The position offers basic pay with a commission structure and additional benefits including transport allowance and performance bonuses.

Benefits

Basic + Commission provided

Transport allowance

Performance bonus

Uniform provided

Company phone

Company laptop

Qualifications

• Fluent in Mandarin and English preferred.
• Previous experience in customer service highly desirable.
• More than 2 years of experience in customer service or banking is an advantage.

Responsibilities

• Coordinate the submission of visa applications and endorsements.
• Attend to prospects through online or offline consultations.
• Facilitate communication between internal and external parties.

Skills

Fluent in Mandarin

Customer service experience

Proficient in MS Office

Education

Degree

Tools

MS Office

Job description

Job Responsibility

To coordinate submission of new visa application, renewal of visa, the extension of visa, endorsement of visa and other immigration-related matters to relevant department.

• Work closely with Operation team including visa endorsement, visit to bank, clinic, and government office.
• Attend to prospects in a one-to-one consultation, either through online or offline channel, in a knowledgeable and professional manner.
• Support Marketing team during non-peak period.
• Facilitate communication between internal and external parties to assist enquiries and stay informed with announcement / current events regarding relevant program information.
• Liaising and building relationships with partners on behalf of the business.
• Ensure all customer records and accounts are maintained in good order and in an organized manner to meet the deadline.
• Communicate closely with internal or external parties to ensure efficient daily operations are well coordinate to meet the target.
• Able to perform company assignments, ad-hoc functions, and related duties as and when required.
• Preferable able to read and speak Mandarin and English.

Job Requirements

• Preferable able to read and speak Mandarin and English.
• Previous experience in a customer service position is highly desirable.
• Candidates must possess at least Degree
• More than 2 years of experience in either customer service or banking or visa related industry is an advantage.
• Candidates who are fluent in Mandarin, Cantonese, and English is preferred as the role requires dealing with our target audience who will be mainly from China, Hong Kong and Taiwan.
• Possess own transport to travel around different locations.
• Efficiency in the administration of documents is required.
• Good use of MS office – Word, Excel, Outlook, and PowerPoint.
• Sufficient technical knowledge in online and offline applications for video and social marketing.
• Ability to manage changing priorities with a flexible approach.
• Ability to liaise with stakeholders of all levels of seniority.
• Strong integrity, commitment and maintain a high level of confidentiality
• Able to perform company assignments, ad-hoc functions, and related duties as and when required.
• Preferable able to read and speak Mandarin and English.

Job Benefits

• Basic + Commission provided
• Transport allowance
• Performance bonus
• Uniform provided
• Company phone
• Company laptop