Vice President, Operations Manager - Legacy Franchise (Hybrid)

Citigroup Inc.; Kuala Lumpur; Hybrid; MYR 100,000 - 140,000; Full time

Job summary

A global financial institution in Kuala Lumpur is seeking a Vice President, Operations Manager. The role demands 6-10 years of experience in Financial Services, with responsibilities including managing teams, conducting evaluations, and ensuring compliance with industry standards. Candidates should possess strong communication and organizational skills and preferably hold a Master's degree. Join a diverse team committed to making a positive impact.

Benefits

Telehealth options

Health advocates

Learning and development resources

Qualifications

• 6-10 years of experience in Financial Services.
• Extensive knowledge of Client Onboarding processes.
• Ability to work under pressure and manage deadlines.

Responsibilities

• Manage professional teams and departments.
• Conduct performance evaluations and maintain staffing requirements.
• Ensure compliance with laws and policies.

Skills

Client Onboarding processes

Commercial Banking experience

Clear communication skills

Strong organizational skills

Education

Bachelor's degree or equivalent experience

Master's degree preferred

Tools

Systematics

Filenet

Citi KYC

Workforce Management (WFM)

Job description

Overview

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re committed to supporting your growth and development with extensive on-the-job training, exposure to senior leaders, and traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

We’re currently looking for a high-caliber professional to join our team as Vice President, Operations Manager - Legacy Franchise (Hybrid) (Internal Job Title: Ops Sup Sr Manager - C13) based in Kuala Lumpur, Malaysia.

Being part of our team means that Citi will provide resources to meet your unique needs and empower you to make healthy decisions and manage your financial well-being. For instance:

• Citi provides programs and services for physical and mental well-being, including telehealth options, health advocates, confidential counseling, and more. Coverage varies by country.
• Citi provides access to learning and development resources to broaden and deepen your skills as your career progresses.

Responsibilities

• Manage professional teams and departments through delegation of tasks and responsibilities
• Conduct performance evaluations, compensation decisions, hiring, disciplinary actions, and terminations, and maintain staffing requirements
• Monitor the team’s quality and efficiency; manage training and development needs of personnel
• Create and develop budget, policy formation and short-term resource planning
• Manage occasionally complex issues with significant departmental impact
• Coordinate with related functions to contribute to overall goals of the function
• Provide evaluative judgment based on analysis in complicated and unique situations
• Ensure essential procedures are followed and contribute to defining standards
• Operate with a limited level of direct supervision
• Exercise independence of judgment and autonomy
• Serve as SME to senior stakeholders and/or other team members
• Ability to manage teams
• Assess risk when business decisions are made, driving compliance with laws and policies, safeguarding Citi, clients and assets, escalating and reporting control issues with transparency

Qualifications

• 6-10 years of experience in Financial Services; Commercial Banking experience is an advantage
• Extensive knowledge of Client Onboarding processes
• Working knowledge of Commercial Liability Account Opening, Maintenance & AML requirements
• Working knowledge of Systematics, Filenet, Citi KYC, Workforce Management (WFM) and Commercial Liability Products
• Ability to work under pressure and manage deadlines
• Strong organizational and time-management skills
• Clear and concise written and verbal communication skills

Education

• Bachelor’s degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. You’ll have the opportunity to grow your career, contribute to your community and make a real impact.

Take the next step in your career and apply for this role at Citi today. URL: https://jobs.citi.com/dei

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.