Vice President Human Resource

ManpowerGroup Malaysia; Kuala Lumpur; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading BPO provider in Malaysia seeks a Vice President of Human Resources to lead HR strategies and talent acquisition as the company prepares for an IPO. The ideal candidate will have a strong background in HR leadership, extensive knowledge of Malaysian labour laws, and exceptional strategic thinking skills. This role offers a competitive salary package alongside exciting growth opportunities.

Qualifications

• Minimum of 15 years of progressive HR leadership experience.
• At least 5-7 years in a senior management role (Director/VP level).
• Strong command of Malaysian labour laws.

Responsibilities

• Develop and implement HR strategies aligned with business objectives.
• Lead the entire talent acquisition function.
• Oversee full spectrum of HR functions including compensation and performance management.

Skills

Leadership

Strategic thinking

Problem-solving

Communication skills

Interpersonal skills

Education

Bachelor's degree in Human Resources or related field

Master's degree or professional HR certification

Job description

Overview

Vice President Human Resource

Remuneration: RM18,000 - RM23,000 + Bonus

Work Location: KL

Our Client is a leading Business Process Outsourcing (BPO) provider in Malaysia, specializing in delivering exceptional customer experience and back-office solutions across diverse industries. We are a dynamic and rapidly growing organization on the cusp of an exciting new chapter, preparing for an Initial Public Offering (IPO). We are seeking a visionary and results-driven leader to spearhead our Human Resources, Talent Acquisition, Administrative, Corporate Communications, and ESG strategies, driving our people agenda as we embark on this transformative journey.

Key Responsibilities

• Strategic HR Leadership
  • Develop and implement HR strategies, policies, and initiatives that are tightly aligned with the company's overall business objectives and growth plans.
  • Serve as a key strategic advisor to the CEO and leadership team on all human capital matters, organizational design, and change management initiatives, particularly those related to the industry.
  • Ensure HR systems, processes, and data integrity meet the heightened scrutiny and reporting demands of a BPO.
  • Drive talent management, succession planning, and leadership development programs to build a robust leadership pipeline capable of supporting sustainable growth.
• Talent Acquisition
  • Lead and strategically oversee the entire talent acquisition function, from workforce planning and employer branding to sourcing, recruitment, onboarding, and retention for a high-volume BPO environment.
  • Develop innovative and cost-effective recruitment strategies to attract, assess, and secure top-tier talent across all levels, ensuring a strong fit with our culture and business needs.
  • Implement advanced recruitment technologies and analytics to optimize recruitment efficiency and candidate experience.
• Human Resources Management
  • Oversee the full spectrum of HR functions including compensation & benefits, performance management, employee relations, industrial relations, HR policy development, compliance with Malaysian labour laws, and HR administration.
  • Champion employee engagement, well-being, and diversity & inclusion initiatives to cultivate a positive, inclusive, and productive workplace culture.
  • Develop and manage training and development programs to enhance employee skills, foster continuous learning, and ensure compliance with industry standards.
• Administrative & Corporate Services
  • Provide strategic oversight and direction to the administrative functions, ensuring efficient operations, facilities management, and support services across the organization.
  • Optimize administrative processes and resource allocation to support business objectives and maintain a productive working environment.
• Corporate Communications
  • Develop and execute comprehensive internal and external corporate communication strategies that align with business goals and support brand reputation.
  • Oversee internal communications to ensure clear, consistent, and engaging messaging to all employees.
• Environmental, Social & Governance (ESG)
  • Lead the development, implementation, and reporting of the company's ESG strategy and initiatives, with a strong focus on the "Social" (S) and "Governance" (G) pillars relevant to HR and BPO operations.
  • Drive initiatives related to fair labour practices, employee well-being, diversity & inclusion, community engagement, and ethical business conduct.
  • Ensure adherence to ESG reporting frameworks and prepare relevant data and narratives for public disclosure, contributing to the company's sustainability profile for investors.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or professional HR certification (e.g., HRCI, SHRM) is highly preferred.
• Minimum of 15 years of progressive HR leadership experience, with at least 5-7 years in a senior management role (Director/VP level).
• Strong command of Malaysian labour laws, regulations, and best HR practices.
• Demonstrated experience in developing and implementing comprehensive talent acquisition strategies for high-volume recruitment.
• Solid understanding of corporate communications principles and experience in managing internal/external messaging.
• Awareness and practical experience in developing or implementing ESG initiatives, particularly relating to human capital and governance.
• Exceptional leadership, strategic thinking, and problem-solving skills.
• Excellent interpersonal, communication (written and verbal), and presentation skills, with the ability to influence stakeholders at all levels.
• Ability to thrive in a fast-paced, dynamic, and results-oriented environment.