Vice President - Financing Applications (IT Department)

alrajhi bank Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading bank in Malaysia is seeking a skilled technical support professional to design and implement solutions, manage projects, and provide user assistance. This role offers the chance to work with leading-edge technologies in a fast-paced environment, ensuring compliance with banking standards and fostering collaboration across teams. Candidates should possess a relevant degree and significant experience in technical support.

Qualifications

• 5+ years experience in technical support.
• In-depth knowledge of computer applications and scripting languages.
• Familiarity with financing background and loan systems preferred.

Responsibilities

• Participate in design and implementation of technical solutions.
• Support software versions and perform software testing.
• Manage projects efficiently according to bank standards.

Skills

Technical Support

Project Management

User Training

Relationship Building

Problem Solving

Education

Bachelor’s Degree in Computer Science, IT, or related field

Tools

SQL

Job description

About the Role

Responsible for the design and implementation of technical solutions which address present and future requirements across the organization. Work with project managers for the overall project management and planning and develop test procedures.

What will you do:

• Participating in the design making procedure of projects and translates functional specifications to technical specifications.
• Responsible in supporting different versions of software and testing the software for any bugs.
• Providing appropriate training to the team members.
• Managing the project efficiently and ensure all documentation and working methods used in the development life cycle are in accordance with the bank's standards and methodology.
• Development of user specific solutions and analyzing the technical user requirements.
• Assist Infrastructure team to review system parameters of applications and identify gaps and propose tuning and preventive activities.
• Building relationship with business partners and managing resources internally and externally as collaboration strategy for a smooth IT operation.
• Evaluate documented resolution and analyst trends for way to prevent future problems.
• Field incoming help requests from users via both telephone and work orders in a courteous manner.
• Prioritize and schedule problems. Escalate problems to the appropriately experienced technician.
• Record, track and document the problem-solving process, including all successful and unsuccessful decision made, and actions taken, through to the final resolution. - Test fixes to ensure problem has been adequately resolved - Perform post-resolution follow-ups to help requests.
• The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed.
• In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned by his immediate leader or any senior manager from time to time.
• This job description is to be read in conjunction with the relevant Roles and Responsibilities.

Skills, certifications and experience you possess:

• Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or any related field.
• Possess at least 5 years’ experience in technical support.
• In-depth knowledge of computer applications, scripting languages.
• Knowledge of financing background (Retail and Corporate).
• Perform 1st level technical support for financing system including Financing Origination System (LOS), Financing Management System (LMS), Collections and core banking platforms for Retail and Corporate.
• Knowledge in CCRIS, CTOS, Credit Scoring, Datawarehouse, Digital Banking, Teletrade in supporting integrations between loan system and other platforms will be an added advantages.
• Familiarity with SQL and data queries.
• Ability to work in fast-paced, regulated environment with attention to detail.