Vessel IT Specialist

Wilhelmsen group; Kuala Lumpur; Remote; MYR 36,000 - 48,000; Full time

Job summary

A global maritime company in Kuala Lumpur is seeking an IT Support Specialist to handle service desk duties and monitor business applications. Ideal candidates will have a degree in Information Technology, minimum 2 years of experience, and basic knowledge of Windows Server. The role includes international travel and supporting vessel IT infrastructure, making it a dynamic opportunity for tech enthusiasts.

Benefits

Learning and development opportunities

Qualifications

• Minimum of 2 years of experience in IT support.
• Basic knowledge of Windows Server and troubleshooting.
• Ability to follow technical instructions with guidance.

Responsibilities

• Perform service desk duties and 1st line support.
• Monitor business application sync/replication.
• Setup and support vessel IT infrastructure.

Skills

Windows Server troubleshooting

TCP/IP concepts

Network support

VPN technologies

Basic cybersecurity principles

Problem-solving mindset

Education

Bachelor’s degree/Diploma in Information Technology

Tools

Windows 10/11

Networking switches

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

About Us

Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with a portfolio of more than 450 vessels, a pool of more than 14,000 seafarers and over 900 shore-based employees all over the world. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail.

We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Company’s values and vision.

What You'll Responsible For:

• Performing service desk duties and 1st line Support.

• Business Application sync/replication monitoring and status update to stakeholders. Ensure high availability of business-critical application.

• Ensure VIT support documentation is updated and reviewed periodically.

• Perform international travel related to IT support cases as required.

• Setup, install & support vessel IT Infrastructure.

• Develop and maintain user, system and operational documentation for vessel IT usage.

• Ensure services are delivered according to WSM principles and guidelines for vessel IT support and best practices as applicable.

• Contribute and ensure vessel IT problem management.

• Contribute and ensure vessel IT Change Management.

• Attend to critical/urgent ticket according to SLA

• Participate in system implementation project onboard the vessels on management.

• Participate in system implementation projects in WSM onshore when required.

What Experience and Skills Required:

• Bachelor’s degree/Diploma in Information Technology, Computer Science, or a related field or similar tertiary education.

• Minimum of 2 years of experience.

• Basic knowledge of Windows Server (2016/2019/2022) and Windows 10/11 troubleshooting with some experience or training in Installing and configuring Windows Server roles (File Server, Print Server, DHCP).

• Fundamental understanding of TCP/IP concepts, DNS, DHCP, and basic VLAN/NAT principles

• Familiar with setting up or supporting small scale network or switches.

• Basic awareness of VPN technologies (e.g., OpenVPN, IPsec) and willingness to learn more advanced configurations

• Satellite communication integration (VSAT, Starlink)

• Understanding of basic cybersecurity principles (e.g., strong passwords, antivirus use, phishing awareness).

• Good problem-solving mindset and a willingness to work odd hours / on standby duty in remote and dynamic environments.

• Able to follow technical instructions and complete tasks with guidance from senior VIT personnel.

• Eager to grow technical skills through on-the-job training and structured mentoring.

• Ability to fulfil relevant visa requirements for international travel.

*Only shortlisted candidates will be contacted

Become a valued member of our team, where every day presents new opportunities for learning and development. Sound interesting? Click "APPLY" now to embark on a rewarding career journey!

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