Vertical Lead, Suicide and Self Harm - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.; Pasir Panjang; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global technology company seeks a Trust and Safety Manager in Malaysia. The role involves protecting users and managing a global team. Ideal candidates will have 10 years of experience in a relevant field, experience in people management, and strong analytical and communication skills.

Qualifications

• 10 years of experience in data analytics, Trust and Safety, or related field.
• 1 year of experience in people management.
• Ability to work in a changing industry.

Responsibilities

• Lead a global team and manage operational SLAs.
• Shape direction and resource allocation for operations.
• Prepare presentations and communicate initiatives.
• Manage relationships with Product and Engineering teams.

Skills

People management

Analytical thinking

Strategic leadership

Communication skills

Education

Bachelor's degree or equivalent

Job description

Product area

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Job description

Google's brand is only as strong as our users' trust--and their steadfast belief that our guiding principles are what's best for them. Our Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products like Search, Maps, Google Ads and AdSense. On this team, you're a big-picture thinker and strategic leader. You understand the user's point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us prove that quality on the Internet trumps all.

As a Manager in Trust and Safety, you lead a team responsible for protecting Google and its users by fighting abuse and fraud for at least one Google product. You ensure trust and reputation not only for this product, but also for Google as a broader brand and company. You are a strategic leader who possesses the ability to work globally and cross-functionally with several internal stakeholders through effective relationship building, influence and communication. You demonstrate analytical thinking through data-driven decisions. You have the technical know-how, charisma and ability to work with your team to make a big impact.

Qualifications

Job responsibilities

• Leverage people management, mentoring, and coaching experience to lead a global team. Deliver Service Level Agreement (SLAs) across multiple operational outcomes.
• Work with all the global vendor operation leads to shape direction and resource allocation for Content Review operations.
• Prepare presentations and communicate initiatives to management and to the organization. Liaise with policy, Public Relations (PR), and Legal teams to craft and implement process solutions to trends.
• Manage relationships with Product and Engineering teams on product launches, including tools and classifier development, research and experimentation, and data and analytics.
• Work non-standard, on-call rotation weekend and holiday.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in data analytics, Trust and Safety, policy, cybersecurity, business strategy, or a related field.
• 1 year of experience in people management or leading a team.

Preferred qualifications

• Experience in leading a team or managing people in an investigative, anti-abuse environment (e.g., content abuse, spam, or other behavioral abuse).
• Ability to work in a changing industry and manage ambiguity through quantitative insights.
• Ability to lead a team to identify problems, structure analysis and promote impact.
• Ability to build relationships with cross-functional partners across geographies.
• Excellent business judgment, collaboration, and communication skills.
• Excellent investigative skills.