Vaccine Customer Engagement Lead – Malaysia & Singapore

Sanofi Group; Petaling Jaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

Sanofi Group is seeking a Customer Engagement Manager, Vaccines MYSG to drive country-level engagement and go-to-market execution. You will directly engage customers, map the end-to-end journey, and develop an omnichannel engagement plan aligned with brand strategies.

Key responsibilities include developing engagement blueprints, leading channel-specific actions, and tracking KPIs while collaborating with MCO Brand Leads and KAMs.

Qualifications

• Bachelor's degree in Marketing, Business Administration or related field.
• Experience in pharmaceutical or healthcare customer engagement preferred.
• Fluency in English with strong communication skills.

Responsibilities

• Develop omnichannel customer engagement blueprint aligned with go-to-market strategy.
• Lead customer engagement initiatives and plan actions across channels to drive satisfaction and loyalty.
• Create detailed call plans, including channel frequency, messaging and objectives.
• Track omnichannel KPIs and propose adjustments to improve performance.
• Collaborate with MCO Brand Leads and Sales teams to ensure consistent customer journey.
• Support and feed input to GTM strategy with customer insights and market trends.
• Work in Agile with transversal teams to drive innovation.

Skills

Customer engagement

Agile methodologies

Digital transformation

Data analytics

Cross-functional leadership

Education

Bachelor's degree in Marketing/Business Administration

Job description

Sanofi Group is seeking a Customer Engagement Manager, Vaccines MYSG to drive country-level engagement and go-to-market execution. You will directly engage customers, map the end-to-end journey, and develop an omnichannel engagement plan aligned with brand strategies.

Key responsibilities include developing engagement blueprints, leading channel-specific actions, and tracking KPIs while collaborating with MCO Brand Leads and KAMs.