UX Writer

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading customer engagement company in Kuala Lumpur seeks a skilled UX Writer to create compelling, user-friendly content across e-commerce platforms. The ideal candidate will have over 2 years of experience in UX writing and content design, be familiar with user-centred design principles, and be fluent in English and Mandarin. This role offers an opportunity to shape the user experience through innovative content strategies.

Qualifications

• Minimum 2 years of experience in UX writing, content design, or copywriting.
• Familiarity with user-centred design and accessibility.
• Ability to apply the latest UX and digital marketing trends.

Responsibilities

• Craft and maintain a consistent voice for all e-commerce touchpoints.
• Collaborate with cross-functional teams to integrate copy into user experience.
• Develop content guidelines to ensure a unified content experience.

Skills

UX writing

Content design

Copywriting

User-centred design

Fluent in Mandarin

Education

Bachelor's degree in communications or related field

Tools

Figma

Job description

Overview

Craft and maintain a consistent and persuasive voice and tone for all e-commerce touchpoints, including but not limited to product pages, checkout flows, user interface (UI) elements, notifications, error messages, and seller centres.

• Collaborate closely with cross-functional teams, including UX designers, product managers, marketing specialists, and developers, to ensure the seamless integration of compelling copy within the user experience.

• Develop and implement content guidelines and style guides to ensure a unified and user-friendly content experience throughout the e-commerce app and platforms.

• Create clear, concise, and user-friendly microcopy for buttons, forms, tooltips, and other interactive elements, providing users with clear directions and assistance when needed.

• Gather feedback to continuously iterate and improve the effectiveness of the written content.

• Stay updated with industry best practices and new technologies, integrating emerging trends into the UX writing process to drive innovation.

• Ensure all content adheres to brand guidelines, legal requirements, and regulatory standards.

Requirements

1. UX writing/Content design for digital channels or products (app or web) for "2C" (to Consumer) industries or business domains. E-commerce experience is a plus.
2. More than 2 years of working/professional experience in UX writing, content design, or/and copywriting. Advantage to those who understands the differences between these related disciplines.
3. Familiar with user-centred design and accessibility for digital product experiences (app or web).
4. Comfortable using Industry-standard design tools like Figma or internal enterprise tools.
5. Aware and able to apply latest UX, digital marketing, and content trends.
6. Fluent in English and Mandarin is must. (reading, writing & understanding).
7. Bachelor's degree in communications, English, Marketing, or a related field.