URGENT HIRING - Call Centre Executive (Fresh Grad Welcomed | Up to 4K) - P9

ACHIEVE Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the HR outsourcing sector seeks a Call Centre Executive in Kuala Lumpur. The role welcomes fresh graduates and requires handling customer calls, ensuring high satisfaction, and meeting performance expectations. Candidates must be prepared for rotational shifts and possess relevant qualifications.

Qualifications

• Must possess at least a Bachelor's Degree or Diploma.
• Experience in Customer Service / Call Centre is an advantage.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle multiple calls from customers and provide high-quality service.
• Achieve individual performance expectations and maintain operational compliance.
• Assist customers by resolving queries or directing them to appropriate departments.

Skills

Customer Service

Communication

Problem Solving

Education

Bachelor's Degree or Diploma

Job description

URGENT HIRING - Call Centre Executive (Fresh Grad Welcomed | Up to 4K) - P9

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Working in a contact centre environment and handling multiple calls from our customers.

Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.

Taking ownership to complete necessary research and customer follow-up or alternatively directing the customer to the appropriate department for resolution.

Listening to customers and establishing their needs in order to offer relevant products, services and solutions.

Providing high-quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.

Job Requirements:

Must possess at least a Bachelor's Degree or Diploma with 2 years of working experience.

Experience in Customer Service / Call Centre would be an added advantage.

Degree fresh graduates are welcome to apply

Able to work under 24/7 rotational shift (including weekends and public holidays).

HOW TO APPLY

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What's your expected monthly basic salary? Which of the following types of qualifications do you have? How would you rate your English language skills? How much notice are you required to give your current employer? Are you available for shift work?

Human Resources & Recruitment 11-50 employees

Founded in Singapore in 1990, Achieve Group is a multi award-winning organisation and HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.

With offices in Singapore and Malaysia, Achieve Group offers a full suite of Talent Acquisition and HR Consulting solutions for your company's HRM needs. As the experts in talent recruitment and human resource engagement services, we pride ourselves on the timely delivery of these services through our team of dedicated and experienced professionals.

As a progressive organization that firmly believes in the pursuit of excellence, Achieve Group is always constantly evaluating and seeking to improve ourselves to fulfill our mission, because we believe that 'Your SUCCESS is our ACHIEVEment'!

Founded in Singapore in 1990, Achieve Group is a multi award-winning organisation and HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region.

With offices in Singapore and Malaysia, Achieve Group offers a full suite of Talent Acquisition and HR Consulting solutions for your company's HRM needs. As the experts in talent recruitment and human resource engagement services, we pride ourselves on the timely delivery of these services through our team of dedicated and experienced professionals.

As a progressive organization that firmly believes in the pursuit of excellence, Achieve Group is always constantly evaluating and seeking to improve ourselves to fulfill our mission, because we believe that 'Your SUCCESS is our ACHIEVEment'!

What can I earn as a Call Centre Executive