Up to RM2,800 ENG Customer Service Representative – (Transportation industry) | Johor Bahru

Requirements:

Requirements:

Minimum SPM qualification

Proficiency in English (reading, writing, speaking)

Willing to work 6 days per week (rotational off-day)

Comfortable with rotational shifts (9 hours per shift, inclusive of break)

Able to work on weekends and public holidays

Availability to start on 14 MAY 2025

Must be able to work on-site in Nusajaya, Iskandar Puteri, JB

Key Responsibilities:

Handle inbound customer inquiries via calls, email and live chat

Assist customers with ride bookings, cancellations, fare inquiries, and app-related concerns

Provide professional customer support and issue resolution

Coordinate with drivers and partners to ensure smooth operations

Maintain accurate records of customer interactions and feedback

Adhere to company guidelines and service standards