UOB CUSTOMER SERVICE EXECUTIVE - JULY/AUGUST INTAKE !

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is seeking a Customer Service Executive for their Kuala Lumpur branch. This role involves handling customer inquiries, maintaining accurate records, and ensuring a high level of service. The position offers contractual employment with performance bonuses and potential permanent placement. Candidates with customer service experience and strong communication skills in English and Bahasa Malaysia are encouraged to apply.

Benefits

Paid Leave

Hospitalization Leave

Medical Coverage

Performance Bonus

Paid Training

Qualifications

• Minimum 1-year contact center experience preferred.
• Excellent command of English and Bahasa Malaysia.
• Ability to handle high call volumes.

Responsibilities

• Handle incoming calls and assist customers with inquiries.
• Maintain data accuracy in the customer service database.
• Engage customers and build sustainable relationships.

Skills

Customer service

Communication

Problem-solving

Education

Diploma/Degree in Customer Service Management

Job description

UOB CUSTOMER SERVICE EXECUTIVE - JULY/AUGUST INTAKE !!!

Position: UOB Bank - Customer Service Executive

Working Location: Kuala Lumpur (Walking Distance to Train Station)

Working Hours: 5 days' work with 2 days off (Staggered Working Hours in between 8AM to 11PM - 8 Hours Working with 1 Hour break)

Employment Type: 6 months contract (renewable/convertible to Permanent based on Performance)

Reporting Date: July 2025

• Paid Leave
• Hospitalization Leave
• Medical Leave
• Medical Coverage
• Statutory Contribution
• Paid Training
• Leading to becoming bank's permanent staff (based on performance)
• Performance Bonus

Job Descriptions:

• Responsible to handle incoming calls from customers and assist them with their inquiries on products and services.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Maintain the accuracy of all data and verify the same for all customer services.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend training to improve knowledge and performance level.

Job Requirements:

• Diploma / Degree in Customer Service Management or any equivalent.
• Minimum 1-year of contact center experience is preferred.
• Excellent command of English and Bahasa Malaysia both spoken and written.
• Ability to handle high call volumes in a fast-paced environment.
• Comfortable working under pressure and managing stressful situations professionally.
• Candidate must be able to attend the interview immediately and start on July 2025 (in case shortlisted).
• Fresh Graduates are encouraged to apply.
• Fully vaccinated with Covid-19 Vaccination.

Only shortlisted applicants will be notified.

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Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Executive? Which of the following types of qualifications do you have? Have you worked in a call centre before? How much notice are you required to give your current employer?

What can I earn as a Customer Service Executive