UNIT MANAGER, INTENSIVE CARE UNIT (ICU)

Puteri Specialist Hospital; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

KPJ Healthcare Berhad is seeking an experienced nursing leader to oversee ICU and Accident & Emergency services, ensuring safe staffing levels, efficient workflows, and high-quality patient care. You will collaborate with consultants, doctors, and nursing staff to drive evidence-based practices and continuous improvement.

A strong background in critical care nursing, plus teaching and leadership experience, is essential.

Qualifications

• Registered with the Nursing Board of Malaysia and licensed to practice as a Registered Nurse.
• Post Basic qualification in Critical Care/Intensive Care Nursing recognized by Nursing Board Malaysia.
• Master’s degree preferred for leadership in clinical settings.

Responsibilities

• Ensure safe staffing and efficient workflow in ICU and A&E.
• Collaborate with multidisciplinary teams to maintain high-quality patient care.
• Lead continuous quality improvement, audits, and clinical governance activities.
• Plan and coordinate staff meetings and professional development.
• Oversee bed management, admissions, transfers, and discharge processes.

Skills

Leadership

English

Bahasa Malaysia

Team leadership

Education

Bachelor’s Degree in Nursing

Master’s Degree in Nursing (preferred)

Post Basic Critical Care / Intensive Care Nursing

Tools

BLS

ACLS

MTLS

PALS

NRP

Job description

GENERAL DESCRIPTION

Accountability for ensuring efficient patient flow within the ward or unit by delegating tasks, supervising staff, and collaborating with healthcare providers to provide high-quality care and ensure smooth operation.

JOB DESCRIPTION ORGANIZATION AND MANAGEMENT

Enforce high standards of care that are delivered safely, effectively, efficiently, and compassionately, while also organizing, directing, and coordinating with other facilities' services. Establish clear directions for the nursing team to ensure evidence-based practice. Collaborate with the nursing team, consultants, doctors, and other personnel to oversee patient care delivery for optimal client satisfaction. Plan, implement, and evaluate nursing facilities and services. Review and analyze the nursing statistics, performances, activities, improvements, and achievements. Lead continuous quality improvement in patient care using audits and monitoring compliance with service and professional standards. Plan and set regular staff meetings to disseminate and discuss issues in nursing services. Participate actively in Head of Service (HOS) meetings and represent in hospital clinical committees. Evaluate patient charges for completeness and charge accordingly.

HUMAN RESOURCE AND DEVELOPMENT

Prepare the recruitment and retention plan for nursing staff in the unit. Plan and implement a structured orientation program for newly recruited nursing staff. Drive a development program to equip staff with the necessary knowledge and skills to maintain competency and meet organizational needs. Monitor and Conduct reviews of staff appraisals. Establish a mechanism to privilege specific procedures for nurses in their respective services. Maintain comprehensive personal records for all staff. Identify and provide supervision and guidance to the staff as needed. Engage in research initiatives and advocate for quality improvement through evidence-based practice.

POLICIES AND PROCEDURES

Review policies and procedures periodically and triennially to ensure they align with current nursing standards, regulations, statutory authority requirements, and service purposes. Evaluate compliance with all policies and procedures of various quality and safety systems, including MS ISO 9001:2008, ISO 14001, OHSAS 18001, Patient Safety Goals, National Nursing Audits, and other accredited standards like Malaysian Hospital Accreditation Standards and HACCP Netherlands. Evaluate the prevention and control of infection, including the implementation of surveillance activity in the unit and evidence of involvement. Control and maintain regular management of drugs aligned with hospital policies and procedures. Maintain confidentiality of patient’s personal and medical history.

FACILITIES AND EQUIPMENT

Maintain records of equipment and inventory, including calibration for medical supplies and drug storage. Monitor that the emergency trolley is checked as per the stipulated policy and conduct audits at regular intervals for compliance. Plan the service budget, including the purchase of new items. Provide on-the-job training and guidance to new staff, including the cleaning of medical equipment.

SAFETY AND QUALITY IMPROVEMENT ACTIVITIES

Monitor activities that contribute towards the continuous improvement of nursing services, such as Quality Assurance, Infection Prevention & Control, and Fire and Safety Programs. Monitor and propose the quality of care/service in the designated unit and initiate action and implementation of corrective measures as needed. Manage investigations and root cause analyses for any incidents in the services, take appropriate action, and ensure completion of incident reports within the stipulated time frame. Participate and contribute to the Baby Friendly Hospital Initiative certification, with a focus on promoting exclusive breastfeeding. MSQH and JCI. Lead staff to adhere to Standard People Practice (SPP) and implement Malaysian Patient Safety Goals 2.0.

MANAGEMENT OF INTENSIVE CARE UNIT AND ACCIDENT & EMERGENCY SERVICES

Overall in-charge of ICU operations with extended supervisory oversight of Accident & Emergency (A&E) services, supported by the Assistant Unit Manager (A&E), ensuring effective service delivery and continuity of care. Ensure safe staffing, efficient workflow coordination, and optimal resource allocation for both ICU and A&E services. Monitor and evaluate clinical performance indicators, patient flow, and service efficiency to support continuous service improvement. Ensure compliance with hospital policies, clinical governance requirements, regulatory standards, and accreditation bodies across ICU and A&E services. Coordinate escalation of critical cases and ensure timely, appropriate clinical intervention between ICU and A&E services. Oversee bed management, patient admission, transfer, and discharge processes to optimise service capacity and patient throughput. Lead operational readiness for emergency response, disaster preparedness, and code management within ICU and A&E. Collaborate with multidisciplinary teams to ensure seamless continuity of care and high standards of patient safety and quality service delivery.

JOB REQUIREMENTS

Ensure safe staffing, efficient workflow coordination, and optimal resource allocation for both ICU and A&E services. Monitor and evaluate clinical performance indicators, patient flow, and service efficiency to support continuous service improvement. Ensure compliance with hospital policies, clinical governance requirements, regulatory standards, and accreditation bodies across ICU and A&E services. Coordinate escalation of critical cases and ensure timely, appropriate clinical intervention between ICU and A&E services. Oversee bed management, patient admission, transfer, and discharge processes to optimise service capacity and patient throughput. Lead operational readiness for emergency response, disaster preparedness, and code management within ICU and A&E. Collaborate with multidisciplinary teams to ensure seamless continuity of care and high standards of patient safety and quality service delivery.

Education: Registered with the Nursing Board of Malaysia with a valid license to practice as a Registered Nurse Post Basic qualification in Critical Care Nursing / Intensive Care Nursing recognized by Nursing Board Malaysia Minimum Bachelor’s Degree in Nursing; Master’s Degree in Nursing are preferred.

Knowledge and Experiences: Registered Nurse with at least 8 years of clinical experience and diversity in clinical experience.

Skills & Competencies: Leadership Program. Possess certifications in BLS, ACLS, MTLS, PALS and NRP (according to the specialties). Special skills are required. Proficient in writing and conversing in English and Bahasa Malaysia. Caring, honest, and responsible workers and team player. Basic financial knowledge. Microsoft Office literacy.

Personal attributes Good leadership, interpersonal, and communication skills. Critical thinking, negotiation, and problem-solving skills. Willingness to work on scheduled hours, shifts and weekends, public holidays, and any time called during an emergency. Passionate and committed to patient-centered care and continuous quality improvement. High integrity, patience, and attention to detail. Be a positive and effective team leader.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.