Unified Communications Analyst

ARTHREX SINGAPORE, PTE. LTD.; Pasir Panjang; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading medical device company is looking for a skilled professional to manage Unified Communication and Telecommunication solutions. The role requires 5 years of relevant experience and a degree in Computer Science. Responsibilities include supporting systems, liaising with vendors, and resolving communication issues. This position may entail domestic and international travel.

Qualifications

• 5 years of experience in Unified Communications / Telecommunications.
• In-depth knowledge of Unified Communications/Telecommunications operations.
• Equivalent combination of education, training, and experience is acceptable.

Responsibilities

• Assist in development and implementation of Unified Communications solutions.
• Analyze and recommend upgrades and services for process improvements.
• Support hardware/software maintenance including troubleshooting.

Skills

Unified Communications

Telecommunications

Problem-solving

Vendor management

Customer interaction

Education

Degree in Computer Science or related field

Cisco training

Job description

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better.

Main Objective:

Responsible for Unified Communication / Telecommunication hardware and software, which includes design, development, execution, maintenance, and troubleshooting. Maintain liaison with outside vendors for hardware, software, circuit, and equipment orders as required.

Essential Duties and Responsibilities:

• Assist in the development and implementation of Unified Communications / Telecommunication solutions and enhancements.
• Analyze and recommend solutions, upgrades, and services for streamlining and process improvements.
• Support of multiple locations worldwide (domestic and international travel may be required).
• Implement, support, and test system patching, hardening, hardware/software upgrades, system updates, and break/fix activities on Unified Communications / Telecommunications equipment.
• Interact with internal and external customer groups to perform necessary Unified Communications / Telecommunications configuration, MACDs or repairs.
• Support of hardware/software maintenance to include troubleshooting, installation and upgrades for workstations and servers.
• Solves Unified Communications/Telecommunications issues. Ability to work with other Infrastructure teams and vendors to trouble shoot issues.
• Complete IT projects and end user support duties as assigned.

Education and experience:

• Degree in Computer Science or related field preferred, or equivalent combination of education, training and experience which provides the requisite knowledge, skills, and abilities for the job required
• Cisco training preferred
• In depth knowledge of Unified Communications/Telecommunications operations, hardware, software, systems, and management
• 5 years of experience in Unified Communications / Telecommunications required

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.