Unified Communications Administrator

Blackfluo.ai; Kuala Lumpur; Remote; MYR 70,000 - 100,000; Full time

Job summary

A leading technology company is seeking a Unified Communications Administrator to manage Microsoft Teams environments and telephony solutions. This fully remote position requires a strong background in Unified Communications with a minimum of five years' experience, focusing on integration and administration of telephony systems.

Qualifications

• Minimum five years of experience in Unified Communications & telephony.
• Experience deploying Enterprise Skype for Business in multi-location environments.
• Familiarity with network management tools and ICT infrastructure maintenance.

Responsibilities

• Setup and maintain Microsoft Teams environments, including telephony.
• Contribute to deployment of Unified Communications solutions.
• Support existing SBC/SBA infrastructures.

Skills

Troubleshooting skills with SIP Protocol

Integration with telephony gateways

Network management

Tools

AudioCodes Session Border Controllers

Cisco Call Manager

Wireshark

Job description

About the job: Unified Communications Administrator

Job Description:

• Location: Fully remote, Central Europe Time Zone
• Languages: English is mandatory

Responsibilities:

• Setup, support, and maintain Microsoft Teams environments, including telephony.
• Manage Microsoft Teams Tenants and Skype for Business Environments.
• Contribute to the deployment of Unified Communications solutions.
• Support and maintain existing SBC/SBA infrastructures, including AudioCodes/Ribbon Voice Gateways and Survivable Branch Appliances.
• Implement new features, resolve incidents, and participate in problem resolutions.
• Collaborate with other teams for service and system monitoring, alerting, and reporting of Skype for Business and Teams services.
• Develop and document procedures in collaboration with other teams.
• Participate in rotational stand-by services during weekends, holidays, and outside business hours if required.

Qualifications & Experience:

• Minimum five years of experience in Unified Communications & telephony, preferably in large environments.
• Experience deploying and testing Enterprise Skype for Business configurations in multi-location environments with Edge servers, Directors, and hardware load balancers.
• Supporting and deploying SfB Enterprise Voice, Cloud PBX, including integration with telephony gateways and PBX systems.
• Implementation and administration of Microsoft Teams Core and telephony, based on Teams, Direct Routing, and Calling Plans.
• Setup, configuration, and administration of AudioCodes Session Border Controllers.
• Experience with Cisco Call Manager or other VoIP Telephony Systems (e.g., Ribbon, Avaya, Polycom, Oracle ACME, Asterisk).
• Strong troubleshooting skills with SIP Protocol, G.711, and H.323.
• Experience maintaining and administrating large ICT infrastructures (switches, routers, firewalls, load balancers).
• Familiarity with network management and troubleshooting tools such as Cisco Collector, Wireshark, TCPDUMP, etc.