Underwriting Services Manager

婵物捨; Kuala Lumpur; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

一家前瞻性的公司正在寻找一位能够领导团队并处理全球及本地政策请求的专业人士。该职位要求具备保险行业的深厚知识和出色的客户服务能力，以确保高效的政策处理和优质的客户体验。作为团队的核心，您将负责管理绩效指标、确保合规性，并推动业务机会的发展。公司重视员工的经验与技能，提供多样化的职业发展机会，鼓励您在合适的时机申请新的职位。加入我们，共同成长！

Qualifications

• 具备保险政策处理和团队管理的丰富经验。
• 深厚的合规知识和客户服务能力。

Responsibilities

• 负责实现服务目标，确保政策处理的及时性和质量。
• 管理团队绩效，建立强大的业务关系，确保合规。

Skills

政策处理

团队管理

客户服务

合规知识

战略规划

Job description

Purpose

Oversee a team that is handling global and local policy requests and policy issuance on behalf of Zurich Malaysia (General Insurance and Takaful).

Serve as subject matter expert in line of business, processes, and systems, ensuring efficient policy processing services while creating and maintaining optimal solutions for customers, ensuring both excellent service, quality and profitability.

Key Accountabilities

• Directly responsible for attainment of service goals, including the achievement of production timeliness and quality standards for all supported areas.
• Manages performance metrics within operational budgets and responds to changing requirements.
• Build strong relationships and collaborate well with business units, business partners, local brokers, and key customers while creating a positive processing center environment.
• Ensures compliance to all enterprise standards and local laws with attention to details and profound knowledge of local insurance regulations.
• Manage staffing, recruiting, performance management, coaching, counseling, and staff development.
• Plans and executes strategic vision.
• Troubleshoots problem areas; resolves problems.
• Ensures that operation performs at expected standards.
• Enable the development of new and expanding business opportunities and upkeep of tailored policies and services to meet client-specific requirements.

Performance Management Accountabilities

• Model behaviors that demonstrate commitment to corporate values.

• Complete the performance management cycle with staff, including providing coaching and feedback for improved performance.

• Meet objectives of people management plan.

• Ensure all staff have and are implementing development plans.

• Take action to manage own personal development and encourage others to do the same.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Location(s): MY - Kuala Lumpur, MY - Remote Work
• Remote working: Available
• Schedule: Full Time
• Recruiter name: Tarenjit Kaur
• Closing date: TBD