Underwriting Manager

time type Full time

posted on Posted Yesterday

time left to apply End Date: May 31, 2025 (30+ days left to apply)

job requisition id JR25040912

The opportunity

This position requires experience in underwriting risk assessment and ensures underwriting policies, procedures and guidelines are in compliance with the organization’s expectations. The candidate should be resourceful, independent, and a self-starter. They will be accountable for the accuracy and timeliness of all related tasks in Underwriting and are expected to meet deadlines and deliver the expected results. Any error or delay in processing will impact company reputation and service standards.

Responsibilities

• Ensure applications are underwritten up to conferred authority and as per the agreed TAT
• Ensure that underwriting decisions comply with the company underwriting guidelines
• Act as backup for other team members when needed
• Counter-sign applications which are referred by underwriters
• Involve and perform UAT and projects
• Handle enquiries within the agreed TAT
• Provide technical consultation or advice to business partners and customers to get the case finalized
• Investigate and resolve complaints involving handling of requests or delays and implement corrective measures
• Prepare reports and SOPs
• Other administrative duties and assigned duties as and when required by the HOD

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes
• You thrive in teams and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

• University degree preferably in Science, Biomedical Science or Nursing
• At least 10 - 12 years of underwriting experience in life insurance
• Excellent technical skills in risk selection while routinely identifying issues and beginning to implement resolutions
• Communication skills; consistently communicates the vision, direction and performance of the business with great impact
• Able to work long hours, public holidays, and weekends as required according to business needs

What can we offer you?

• A competitive salary and benefits packages
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
• A focus on growing your career path with us
• Flexible work policies and strong work-life balance
• Professional development and leadership opportunities

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career
• Continuous innovation: We invite you to help redefine the future of financial services
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include:

2024 Gallup Exceptional Workplace Award Winner

Manulife Named one of Forbes World’s Best Employers 2023

Best Companies to Work for in Asia 2023

We’ve been recognized as one of Canada’s Top 100 Employers (2024)

Manulife included in Bloomberg’s 2023 Gender-Equality Index

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Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.