Underwriting Assistant, Midcorp | Kuala Lumpur, MY

Allianz; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in insurance is seeking an Underwriting Assistant in Kuala Lumpur. The role includes supporting Underwriters, managing policy documentation, and contributing to service excellence. Ideal candidates should have experience in insurance and strong communication skills.

Qualifications

• Prior experience in an insurance or reinsurance company preferred.
• Knowledge of commercial lines of insurance business preferred.
• Experience in underwriting support functions and data entry.

Responsibilities

• Provide support to Underwriters in underwriting operations.
• Ensure accurate and prompt issuance of policy documents.
• Assist with projects aimed at enhancing service excellence.

Skills

Effective communication

Good customer service

Proficient in Microsoft Office

Job description

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

Underwriting Assistant

As an Underwriting Assistant, you will be part of the Customer Distribution Care Team, ensuring exceptional support and service delivery for the MidCorp team and business for Allianz entities. Your primary focus will be to ensure the timely issuance of policies and accurate processing of policy documentation.

In addition to daily operational support, you will contribute to process improvement and service excellence by assisting with projects aimed at enhancing the efficiency and quality of customer distribution care.

You will collaborate with Underwriters and the wider Service team, proactively identifying and resolving service issues while ensuring adherence to service delivery timeframes. You will also act as an account representative, responding to service matters and coordinating with the appropriate business partners for swift resolution.

Responsibilities

• Provide support to Underwriters in the areas of underwriting operations, procedures, and policies.

• Complete associated business processes such as document management, core system tests, regulatory compliance checks, and others.

• Prepare weekly, monthly, and ad hoc reports.

• Build and maintain strong relationships with internal and external stakeholders, collaborating to ensure timely processing and operational efficiency.

• Ensure accurate and prompt issuance of policy documents, including policy schedules, policy wording, endorsements, invoices, and certificates of insurance, in collaboration with the Policy Management Team.

• Liaise with, provide support to, and conduct regular quality checks on tasks assigned to and completed by the Policy Management Team and offshore teams, including pre-renewal reports, regulatory compliance checks, and other associated activities.

• Support knowledge transfer and contribute to the upskilling and training of offshore or onshore teams.

• Establish processes to effectively monitor work in progress and set priorities to complete tasks within turnaround times.

• Complete documentation following the placement of Facultative Reinsurance, where applicable.

• Assist in reconciling premium with the respective business partners.

Requirements

• Prior experience working in an insurance or reinsurance company preferred.

• Knowledge of commercial lines of insurance business preferred.

• Experience in underwriting support functions, data entry, and policy administration.

• Proficient in Microsoft Office, especially Excel.

• Effective communication skills.

• Good customer service skills.

• Ability to develop and maintain effective working relationships both internally and externally.

• Ability to navigate ambiguity and complete work with minimal supervision.

• Proactive with a "can-do" attitude.

• Willingness to learn.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

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