Underwriter & Operational Lead, Warranty Service Programs

AIG Shared Services (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global insurance provider is seeking an Underwriter & Operational Lead for Warranty Service Programs in Kuala Lumpur. This role is responsible for ensuring compliance in program pricing and operational processes. Candidates should have at least 3 years of experience in managing insurance products and possess strong project management skills. Proficiency in MS Office and a team-oriented mindset are essential. AIG is committed to inclusivity in its hiring process.

Qualifications

• Must have a degree and a minimum of 3 years' experience managing insurance products.
• Strong project management skills are essential.
• Experience in process control and improvement is required.

Responsibilities

• Lead the setup of new business in alignment with policies.
• Monitor program underwriting controls for compliance.
• Assist in profitability reviews and cost reduction processes.

Skills

Project management skills

Process control

Team collaboration

Technology savvy

Proficiency in English and local language

MS Office proficiency

Education

Degree with 3 years' experience managing insurance products

Tools

MS Word

MS Project

MS Excel

Job description

Underwriter & Operational Lead, Warranty Service Programs

Reporting to the Head of Warranty Service Programs (WSP) this role will take the lead in ensuring program pricing and administrative & operational processes are set up in full compliance with required standards to ensure tight local control and support underwriting and portfolio management to drive profitable growth.

Essential Duties and Responsibilities:

• Assist in the setting up of new business in full alignment with all AIG Global and local policies.
• Continually review existing business to ensure program underwriting controls fully comply with Global WSP CUO UW Guides and Procedures.
• Ensure on a monthly cycle that program administration is complete and accurate.
• Use/improve/create appropriate frameworks and tools to monitor program controls and recommend and implement required improvements.
• Assist in program profitability reviews to review support function cost allocations and identify change in process to reduce cost whilst ensuring accuracy and timeliness.
• Supports internal and external solutions to meet service levels, improve efficiency and reduce cost.
• Audits the output from processing and claims to ensure accuracy.
• Liaises with external party/partners on statements/billing/invoicing.
• Supports the implementation, coordination and management of corrective actions to maintain the targeted loss ratio.
• Maintains and manages policy wording, endorsements and the collateral register, ensuring version control and appropriate signoffs from legal, compliance and other internal parties as required.
• Support the preparation work for all audits.
• Supports the implementation of action plans based on audit recommendations and findings.

Essential knowledge, skills and Abilities:

• Degree with a minimum of 3 years’ experience managing insurance products.
• Highly organized, thorough and diligent with strong project management skills.
• Experience of process control, monitoring and improving operational processes.
• Team player with experience working with cross-functional stakeholders.
• Technology savvy.
• Strong proficiency in English and local language required.
• Proficiency in MS Office, especially Word, Project and Excel.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.