UI/UX Designer - KL - Mandarin Speaker

Teleperformance USA; Petaling Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company in customer experience management is seeking a UI/UX Designer to contribute to developing innovative digital solutions. The candidate will collaborate across departments, conduct user research, and create design systems ensuring alignment with business outcomes. Ideal candidates are detail-oriented, bilingual, and have a strong portfolio showcasing their design process.

Qualifications

• More than 2 years of experience in UI/UX design.
• Strong portfolio demonstrating design for complex digital products.
• Able to work independently and as part of a global team.

Responsibilities

• Translate business and user requirements into wireframes and prototypes.
• Conduct user research and usability testing to refine UX strategies.
• Collaborate with product managers and developers to align design goals.

Skills

User-Centered Design

Prototyping

Bilingual in English and Mandarin

Attention to Detail

Communication

Education

Bachelor's Degree in Graphic Design or Multimedia

Tools

Figma

Sketch

Adobe XD

Job description

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Responsibilities:

• Translate business and user requirements into wireframes, prototypes, and final UI designs.

• Conduct user research and usability testing to iterate and refine UX strategies

• Collaborate with product managers, developers, and business analysts to align design goals with business outcomes.

• Assist team members with troubleshooting and issue resolution

• Ensure consistency with TP guidelines

• Create and maintain design systems and documentation

Technical Requirements

• Strong portfolio demonstrating design for complex digital products
  
• Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD)
• A portfolio showcasing your design process from research to implementation
• Knowledge of front-end technologies (HTML, CSS, JavaScript) is a plus

Non-Technical Requirements

• Bi-lingual in English and Mandarin

• Ability to work independently and experience working as part of a global team on projects with professionals at all levels

• Self-motivated, organized, and results-oriented with impeccable attention to detail and design sensibility

• Excellent oral/written communication

EXPERIENCE

• Bachelor's Degree in Graphic Design, Multimedia, OR equivalent through experience.

• More than 2 years of experience in UI/UX design.

Skills required after training:

• Able to design seamless, user-centered interfaces for mobile and web-based application.
• Able to create and maintain design systems and documentation
• Able to apply TP design best practices and standards as required in daily task