Trust and Safety Specialist

Intellect; Malaysia; On-site; MYR 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Trust & Safety Sales Specialist to expand its portfolio in a rapidly growing segment. This role involves driving sales, understanding client needs, and creating impactful wellbeing solutions. You'll collaborate with diverse teams to influence the roadmap of Trust & Safety services, ensuring the highest standards of psychological safety and support. Join a dynamic environment where your expertise will shape the future of mental health support across the digital economy. If you're passionate about making a difference and thrive in fast-paced settings, this opportunity is for you.

Benefits

Generous Leave Policy

Work Flexibility

Medical Coverage

Performance Bonus

Christmas Leave

Birthday Leave

Holidays Off

Quarterly Mental Health Day Off

Mental Health Benefits

Regular Social Events

Qualifications

• 3-6+ years in a client-facing role in Trust & Safety or BPO.
• Familiar with decision-makers in T&S organizations.

Responsibilities

• Drive sales within the Trust & Safety segment.
• Co-create tailored wellbeing programs with clinical teams.

Skills

Consultative Sales

Relationship Building

Trust & Safety Expertise

Understanding of Wellbeing Risks

Pipeline Generation

Education

Bachelor's Degree

Experience in Client-Facing Role

Job description

Intellect is on a mission to rebuild a mental healthcare system that is accessible and effective for everyone across Asia Pacific and the world.

Today, Intellect is the largest and fastest growing mental healthcare, benefits, and safety company in APAC. Over 3 million members from leading organisations and governments globally trust Intellect to provide evidence-based mental health & wellbeing support to employees and their families. Our clients include Fortune 500 firms and major institutions the likes of Dell, Bytedance, Singtel, Shell, foodpanda, McDonald’s, the National University of Singapore, IHH Healthcare, many more.

We're backed by some of the world’s leading investors including Tiger Global, Y Combinator, Insignia Ventures Partners HOF Capital, K3 Ventures, JAFCO, Headline, East Ventures, IHH Healthcare, MS&AD Ventures, and an extensive list of notable family offices, big tech executives, & renowned angel investors.

We are now hiring a Trust & Safety Sales Specialist to expand our rapidly growing portfolio of Trust & Safety (T&S) clients. This is a unique opportunity to help shape the go-to-market and commercial strategy of a high-growth division serving some of the most critical roles in the digital economy.

You will bring deep expertise from the Trust & Safety ecosystem—whether BPO, platform, or adjacent vendor—and use this to consult, sell, and close with credibility. You’ll collaborate closely with our clinical, solutioning, and delivery teams, and will be empowered to directly influence our roadmap and positioning in the space.

Drive sales within the Trust & Safety segment

• Identify, engage, and convert high-value prospects within the T&S space (e.g. platform buyers, BPO heads of wellbeing, regional HR/T&S leads) into long-term Intellect clients.

Understand and translate T&S-specific needs into commercial solutions

• Conduct discovery with prospects to uncover workforce wellbeing risks, burnout, attrition, and support gaps unique to T&S functions (e.g. content moderators, trust evaluators, escalation teams).

Co-create best-in-class proposals

• Work with our solutioning and clinical teams to develop tailored wellbeing programs, ensuring fit-for-purpose solutions around psychological safety, trauma-informed care, coaching, assessments, and 24/7 support.

Be the voice of the sector

• Act as a subject matter expert in Trust & Safety—bringing knowledge of industry language, pain points, and buyer behavior into sales conversations and internal

Pipeline generation and relationship-building

• Drive outbound prospecting and partner with marketing to build a sustainable T&S pipeline. Attend industry events and client roundtables to grow awareness and credibility.

Enable internal teams

• Educate our broader sales, CS, and delivery teams on evolving needs in T&S and how to position Intellect as a leader in supporting this critical function.

• 3–6+ years of experience in a client-facing or consultative role within the Trust & Safety, BPO, or digital platforms space (e.g. T&S operations, wellbeing consulting, HRBP roles, vendor management)

• Familiar with key decision-makers and buying patterns in T&S organizations
• Comfortable leading enterprise sales conversations with credibility and insight
• Strong relationship builder with high EQ, commercial instincts, and solutioning ability
• Experience with benefits, mental health, or wellbeing vendors is a plus
• Self-starter excited to build a commercial function in a fast-scaling environment
  

• Work in a diverse environment with people from over 10 countries

• A generous leave policy
• Work flexibility
• Medical coverage
• Performance Bonus
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun